Logistics & Operations Manager

Your new role

• Oversee end-to-end logistics operations, ensuring efficient execution of inventory replenishment across multiple distribution centres, cross-docking activities, and last-mile delivery to customers.
• Develop, maintain, and standardise operational documentation, including Standard Operating Procedures (SOPs), workflows, and work instructions to drive consistency and service excellence.
• Continuously improve warehouse utilisation, fulfilment processes, and inventory control practices to enhance operational efficiency.
• Manage and maintain strong working relationships with 3PL providers, courier services, and warehouse operators to ensure service level commitments are met.
• Ensure all warehousing and transportation activities comply with local regulations, quality standards, and internal governance requirements, while promoting best practices in product handling, storage, and distribution
• Facilitate regular operational review meetings with internal teams and external service providers to address critical issues, remove process barriers, and maintain high service standards.
• Track, analyse, and report logistics performance metrics and key performance indicators (KPIs) on a monthly and quarterly basis.
• Set operational expectations with third-party logistics partners, conduct performance reviews, and identify improvement opportunities to drive continuous enhancement.
• Validate logistics service charges and invoices against agreed service levels and contractual rate cards, ensuring accuracy and compliance prior to payment processing.

What you'll need to succeed

• At least 5 years of experience in logistics, supply chain, or distribution operations, with hands-on experience managing third-party logistics providers.
• Knowledge of logistics and trade operations within the Greater Bay Area (GBA) and related cross-border supply chain processes would be an advantage.
• Strong proficiency in Microsoft Office applications and warehouse management systems (WMS), preferably SAP.
• Good command of English, Cantonese, and Mandarin, both written and spoken.
• Willingness to travel regularly between Hong Kong and the Greater Bay Area for operational support and stakeholder management.
• Self-motivated, proactive, and eager to learn, with strong analytical and problem-solving capabilities.
• Excellent interpersonal and communication skills, with the ability to work effectively across diverse teams and multicultural environments.
• Capable of building collaborative relationships with internal stakeholders, external partners, and service providers to drive operational excellence.

What you need to do now

If you're interested in this role, please send your updated CV to rooney.wu@hays.com.hk

#1289780 - Rooney Wu