Customer Service Representative - Hong Kong

Customer Service Representative

Hong Kong, Full-Time, Monday through Friday

CCG is currently looking for a Customer Service Representative to join our team in our Hong Kong Office.

ABOUT US

Certified Collectibles Group (CCG) is a global leader in the fast-growing collectibles market. Founded in 1987, CCG provides third-party authentication and grading services that protect the integrity of the hobby and empower confident buying and selling decisions.

To date, more than 110 million coins, banknotes, comic books, magazines, trading cards, sports cards, stamps, video games & home videos, and autographs have been certified by CCG. Trusted by collectors and dealers worldwide, CCG has locations in the United States, United Kingdom, Germany, United Arab Emirates and China.

WHAT YOU WILL DO AS A CUSTOMER SERVICE REPRESENTATIVE

• Answer incoming customer contacts via phone, email, SMS, and other contact channels
• Assist customers with in-person appointments
• Prepare and provide internal and external written correspondence via email
• Improve customer loyalty through the successful overall support of our local and international B2B and B2C customers via email and on the phone (in Cantonese, Mandarin and English)
• Review and coordinate customer orders
• Resolve customer concerns and complaints
• Collects customer feedback and makes recommendations for potential products and/or services to management by analyzing customer needs
• Maintain and update the customer database
• Conduct basic research on collectibles (coins, notes, trading cards) using company online tools, databases and other research materials
• Collaborate closely with internal stakeholders such as accounting, marketing, and logistics
• Support with other administrative tasks as requested by management

WHAT MAKES YOU THE IDEAL CANDIDATE

• 2+ years of previous customer service/call center experience or relevant experience
• Fluency in spoken and written Cantonese, Mandarin and English (the position requires daily and extensive communication with customers and employees). Further language skills are a great advantage
• You are motivated by helping other people and have already gained experience in customer service
• You possess excellent communication and organizational skills
• You maintain an overview even in stressful situations and impress others with your friendly and confident demeanor
• You have basic knowledge of computer applications (MS Office)
• You are a self-starter, like to take initiative and have a developed sense of urgency
• You strive in an environment of teamwork and flexibility
• You are willing to travel (trade fair preparation and participation)

Travel Requirements

This position may require overnight travel on occasion throughout the APAC region to attend and support events and trade shows.

CCG Hong Kong offers competitive compensation along with career advancement opportunities and a full-time benefits package. Salary is commensurate with experience and ability.