Restaurant Manager - Terrace Boulud

Mandarin Oriental, Hong Kong is looking for a Restaurant Manager - Terrace Boulud to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline.

Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area.

In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage.

We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.

In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026.

About the job

• Based at the Mandarin Oriental, Hong Kong within Food & Beverage Service Division in Hong Kong, the Restaurant Manager
• Terrace Boulud is responsible for supervising the operations of the restaurant and ensure it is running smoothly and achieving the budgeted profit.
• The Restaurant Manager
• Terrace Boulud reports to the Director of Operations.

As Restaurant Manager​ - Terrace Boulud​, you will be responsible for the following duties:

• Manage daily operations of the outlet. Ensure services, food presentation and cleanliness are up to guest satisfaction and standard
• Liaise closely with the Kitchen team on food quality or presentation and suggest areas where improvements can be made
• Liaise with internal and external parties on creating new menus and promotion programmes
• Develop and maintain good relationships with guests
• Handle guests' comments and complaints and take immediate corrective actions
• Responsible for colleague scheduling, briefing, performance reviews, recruitment, training & development and related issues
• Check daily maintenance, cleanliness of the restaurant and grooming of staff
• Responsible for budget plan, cost control, sales and revenue repots
• Ensure all controllable expenses are kept within budget and forecast figures
• Find ways to improve the efficiency of the operation that will benefit our clients
• Propose and initiate, new services and products for our guests
• Responsible for all aspects of Fire, Life, Health, Safety & Security pertaining to F&B operations, HACCP & Food Safety in the outlet

As Restaurant Manager - Terrace Boulud​, we expect from you:

• At least 4 years relevant working experience in similar capacity in hotel Food & Beverage, preferably in luxury hotel
• Excellent managerial and interpersonal skills
• Service oriented, creative, energetic and well groomed
• Skilled at handling complaints and comments tactfully
• Good sense of Marketing strategies, cost control & budgeting
• Able to work under pressure.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?