Travel Assistant

We are seeking a knowledgeable and experienced travel consultant who can advise, plan and manage our client’s travel itineraries.

As a travel consultant, you must communicate efficiently to understand each client’s needs, time and budget constraints — and arrange customised travel options accordingly. You would research and recommend flights, hotels, sightseeing options (domestic/international) and other travel-related services to the clients.

If you are enthusiastic about travelling and have excellent communication skills, you’re perfect for this role. We welcome applicants who have the skills to provide excellent customer service and love to plan fantastic travel experiences. We are committed towards diversity and inclusiveness and encourage candidates from all backgrounds to apply.

Objectives of this role

• Managing, planning and assisting with clients’ travel preferences and creating a tailored itinerary based on their budgets.
• Organising end-to-end services like booking tickets, accommodation, travel, and transportation.
• Documenting and maintaining records of clients’ payments, invoices, and other travel-related bookings in a timely and accurate manner.

Skills and qualifications

• A graduate degree (hospitality, travel or a related field will be a plus).
• Prior experience as a travel consultant, travel agent, or similar role with an exceptional customer service record.
• Excellent communication and managing skills to build and maintain client relationships.
• Ability to work under tight deadlines and manage multiple client bookings.
• Proficiency in English and Chinese and any other language (local and/or international).
• Computer proficiency – word, excel, power point etc.
• Expertise in specific types of travel, such as adventurous, luxury, or corporate travel.
• Passion for travel and customer service.

Important Notes

• Eligibility: You must be a local resident of Hong Kong or hold a valid permit to work in Hong Kong.
• How to Apply: Please send your CV and your expected salary to us to start the conversation.

We look forward to hearing from you and potentially welcoming you to the A&K!