IT Onsite Support Engineer 25-40K

• Work in a global enterprise IT environment with regional exposure
• Develop hands-on skills across endpoints, mobility, and infrastructure

About Our Client

Our client is a well-established organization within the Technology & Telecoms industry, known for its robust service offerings and customer-centric approach. It operates as part of a large organization with a strong market presence and a focus on innovation and technical excellence.

Job Description

• Deliver high-quality onsite IT support to end users with a customer-first mindset
• Manage incidents and service requests following ITIL processes and SLA requirements
• Diagnose, troubleshoot, and resolve Windows and macOS endpoint issues efficiently
• Support Microsoft 365, Adobe, and other approved business applications
• Provide meeting and collaboration support (Zoom, Teams, Webex, Tencent VooV)
• Perform basic network and VPN troubleshooting, including FortiClient
• Assist with Active Directory, Azure AD, Intune, and endpoint management tasks
• Support mobile devices across iOS and Android platforms
• Conduct first-level troubleshooting for MDM, ABM, and device compliance issues
• Act as onsite smart hands for servers, network, cabling, and voice equipment
• Carry out hardware break-fix, replacements, and preventative maintenance
• Manage device lifecycle activities, including deployment and asset tracking
• Coordinate with vendors for repairs, replacements, and follow-up support
• Provide Level 2 remote support and collaborate with regional IT teams

The Successful Applicant

• Experience in onsite or deskside IT support within an enterprise environment
• Strong knowledge of Windows, macOS, and standard productivity applications
• Familiarity with ITIL-based incident and request management processes
• Working knowledge of Active Directory, Intune, and basic networking concepts
• Experience supporting collaboration tools and virtual meeting platforms
• Exposure to mobile device management and corporate mobility environments
• Hands-on experience with hardware troubleshooting and device lifecycle tasks
• Strong communication skills and a service-oriented attitude
• Ability to work independently and collaborate with regional teams

What's on Offer

• Competitive salary and benefits package.
• Opportunity to work in a large organization within the Technology & Telecoms industry.
• Collaborative and innovative work environment.

If you are passionate about technology and ready to take on this exciting role as an IT Onsite Support Engineer, we encourage you to apply today!