Contract Assistant Manager, Contact Center (3 month contract) SHIFT required

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. Since our incorporation, we have been enabling people and communities to realise their aspirations. This is our purpose.

As the second-largest financial services group in Southeast Asia by assets, we hold one of the world’s highest credit ratings: Aa1 by Moody’s and AA- by both Fitch and S&P. Our commitment to excellence has earned us numerous industry accolades, reinforcing our reputation as one of Singapore’s best banks.

With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented by a presence in the leading economies of New York, London and Sydney. As One Group, we support your ambitions across borders with our deep local knowledge – be it growing your personal wealth or capturing business opportunities – for now, and beyond.

OCBC offers private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

Great Eastern Holdings, our insurance subsidiary, is the oldest and most established life insurance group in Singapore and Malaysia.

Lion Global Investors, our asset management subsidiary, is one of the leading asset management companies in Southeast Asia.

The Group has over 400 branches and representative offices in 19 countries and regions.

We are seeking a motivated Contact Centre Assistant Manager (3 month contract) with at least 1 years of experience in customer service field. The ideal candidate will possess excellent communication skills, a strong customer focus, and the ability to handle a variety of customer inquiries efficiently.

Main Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional manner under shift basis. Resolve customer complaints and issues effectively, ensuring a positive customer experience. Meet or exceed individual and team performance metrics, including call handling time and customer satisfaction scores. Collaborate with team members and other departments to address customer needs and improve service delivery.

Adhere to company policies and procedures, ensuring compliance with industry regulations.

Requirements

Bachelor’s degree or above

At least 1 year of Customer Service experience

Proficient in MS Office applications including Chinese word processing.

Excellent communication and writing skills in English, Cantonese and Putonghua.

Attentive, accurate and reliable, efficient processor

Able to understand and address customer concerns

Self-motivated and able to work under pressure.

Good team player

Work Shift is required on Saturday and Sunday

Temporary,Contract