Underwriting Specialist (Customer-facing, New Opening)

Role Summary

Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.

As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share our values to bring the good back through our passionate, innovative, and customer-obsessed team. We are also proud to bring a deep domain expertise and our own proprietary modern technology into Hong Kong.

As we grow, we're looking for highly dynamic, hands-on and passionate talent to join our team.

About the Role

As an Underwriting Specialist in our team, your role will serve as a vital link between our team and our customers, actively engaging with them to provide updates and address any concerns regarding their applications. Apart from that, you will also encompass assessing and approving new business applications in line with our company's service standards, underwriting guidelines, and delegated authority.

Your Key Responsibilities Include

Human Assist

• Proactively contact customers through multiple channels (phone calls, WhatsApp, email, etc.) to guide them through the underwriting process and ensure clear, timely communication.
• Handle and resolve customer queries related to their applications and health declarations promptly and professionally.

Case Underwriting

• Perform thorough risk assessments on individual new business applications in strict accordance with the company’s underwriting guidelines, risk appetite, service standards, and personal authority limits.

Customer Experience Enhancement

• During customer interactions, identify and implement opportunities to improve the underwriting experience

Roughly, the composition of your task will be as follows:

• Handle customer's underwriting enquiry - 60%
• Underwriting assessment - 30%
• Customer experience enhancement - 10%

About you

You are a compassionate, patient, detail-minded individual with

• At least 2 years of customer service (call centre) experience in Medical/ Health insurance
• Bilingual Fluency (Read/Write/Speak) in Chinese (Cantonese) and English
• Score 6 or above in IELTS Academic test
• Satisfy all academic requirement for insurance intermediary licensing in Hong Kong

And, the following qualifications are preferred but not essential

• Prior experience in medical underwriting
• Education background in nursing, allied health or related discipline
• Fluency in Mandarim
• Passed IIQE Paper I & III

We Offer

Apart from a great career path and an opportunity to do good and do well, we also offer:

• Competitive package
• Flexible work arrangement
• Benefits include medical/ dental coverage and wellness programs
• Employee discounts
• Fun, co-operative, and flexible startup culture
• Weekly sharing sessions and regular social gatherings
• Excellent learning opportunities with Professional Development Sponsorship

About Bowtie

We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.

We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team.

By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.

We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report.

As we grow, we're always looking for highly dynamic, hands-on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today!

Information collected will be treated in strict confidence and used solely for recruitment purposes.

The company will retain all applications no longer than 24 months of which will be destroyed thereafter.

We are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.