Senior Support Engineer - Security, CCTV, Video Surveillance Solution

• Global leader in security and video surveillance solutions
• CCNA certification or networking knowledge highly preferred
• Degree in Electronics, Telecommunications, IT, Computer Science, or related

Client Introduction

Our client is a global leader in security, video surveillance, access control, intrusion detection, and communication solutions. With a strong presence across commercial, industrial, transportation, healthcare, education, and critical infrastructure sectors, the company delivers innovative security technologies and intelligent building solutions through a broad network of channel partners and system integrators.

Overview

We are seeking a Senior Support / Sales Engineer to support the sales and delivery of security and ELV solutions. This customer-facing role combines technical pre-sales, solution consulting, project coordination, and partner support to drive business growth and ensure successful project execution.

Key Responsibilities

• Provide technical pre-sales support to customers, partners, and internal sales teams.
• Design and recommend security solutions including CCTV, access control, intrusion alarm, and IP-based systems.
• Prepare technical proposals, quotations, and tender documentation.
• Coordinate system testing, commissioning, and project handover activities.
• Deliver product demonstrations and technical training.
• Troubleshoot technical issues and provide post-sales support.
• Support channel partner development and identify new business opportunities.
• Participate in customer events, seminars, and exhibitions.

Requirements

• Degree or Higher Diploma in Electronics, Telecommunications, IT, Computer Science, or related disciplines.
• Minimum 2 years of experience in pre-sales, sales engineering, or technical support.
• Knowledge of security systems, CCTV, access control, ELV, or networking technologies.
• CCNA certification or networking knowledge is highly preferred.
• Strong communication, presentation, and customer-facing skills.
• Fluent Cantonese with good spoken and written English.

Ideal Candidate Experience gained from security vendors, system integrators, ELV contractors, networking companies, or building technology providers will be highly regarded. Candidates with a passion for technology, customer engagement, and solution-based selling are encouraged to apply.