Senior Manager, Product Design & Management

Bowtie is seeking a dynamic and innovative Senior Manager to lead our Product Design team. This role is pivotal in shaping the design strategy of our cutting-edge insurance technology solutions, ensuring they are user-centric and align with our mission to redefine the insurance industry.

Key Responsibilities

This is a hands-on leadership position, i.e. you will both be involved in product design / management work and be responsible for the design team's growth and health.

Product Design Leadership

• Articulate a clear vision for the product design team and drive the execution of best-in-class design principles.
• Lead and mentor a team of talented designers, fostering an inclusive and collaborative culture.
• Ensure the design process is deeply integrated with product management and development teams for seamless delivery.
• Continuously elevating our product design / overall design via clear, consistent design evaluation frameworks and processes to ensure high-quality, user-centered product experiences.

User-Centric Design

• Champion a user-first approach, using data-driven insights to guide design decisions.
• Conduct user research and usability testing to validate design concepts and refine them based on user feedback.

Strategic Design Initiatives

• Develop and implement a strategic plan for elevating the design quality of Bowtie’s products.
• Stay at the forefront of industry design trends to continuously innovate and improve our design practices.

Cross-Functional Collaboration

• Collaborate with stakeholders across product, marketing, engineering, and business development to deliver cohesive product experiences.
• Communicate design strategies and decisions effectively to stakeholders at various levels of the organisation.

Making direct impact

You will be contributing directly to or via mentoring our designer to:

• Customer growth: Increase YoY VHIS app start rate by 5% through improved UX in Webflow within next 6 months.
• Onboarding efficiency: Reduce application process time for postpone case by 5% within next 6 months.
• Platform UX: Benchmark and improve user satisfaction scores (measured by SUPR-Q) for our B2C customer journey.
• Health service engagement: Measurable improvement in user engagement to our health services (e.g. page views, health vouchers usage, BTC redemption rate) within the first year.
• Team Growth: Support the professional development of team members, aiming for 80% of team members achieving individual growth goals within the first year.
• Design Quality: Zero design bugs post product and feature launch. Reduce design-to-development handoff iterations by 50% within the first year. Achieve 80% adherence to design system guidelines across all products and platforms.
• Deliver at least 3 experience-driven initiatives that directly contribute to business goals (e.g., health services engagement, operational efficiency, customer growth etc).

Qualifications and Experience

• Bachelor’s degree in Design, Human-Computer Interaction, or a related field.
• Proven experience in leading product design teams with a strong portfolio showcasing your work.
• Deep understanding of user-centered design principles and methodologies.
• Excellent communication and interpersonal skills to effectively manage and motivate a team.
• Experience with design tools such as Sketch, Figma, or Adobe Creative Suite.
• Proven track record of successfully launching products with outstanding user experiences.
• Bilingual/native fluency in English
• Cantonese and R/W Chinese skills will be an advantage

We Offer

• Competitive salary package.
• Flexible working arrangements to maintain a healthy work-life balance.
• Comprehensive health and wellness benefits.
• A vibrant and inclusive culture that values innovation, collaboration, and professional growth.
• Opportunities for career advancement and professional development through training and workshops.

About Bowtie

Bowtie is the first licensed virtual insurer in Hong Kong, committed to creating a technology-driven insurance platform that enhances the customer experience. Our passionate team is devoted to transforming the industry and making a significant impact throughout Asia.

If you are driven by innovation and the opportunity to be a part of a fast-paced, dynamic environment, we invite you to apply and join us in our mission to revolutionise insurance.

Confidentiality is assured, and data collected will solely be used for recruitment purposes, retained for up to 24 months. Bowtie is dedicated to diversity; we are an equal opportunity employer welcoming applicants from all walks of life.