Customer Service Officer

Start Your Career with Bowtie Customer Service Team

Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.

As a young and fast-growing company, grooming and learning from up-and-coming talents is always our priority.

There are many advantages to develop your career in a next generation insurers like us, including:

• Job Stability: The insurance industry is known for its stability, even during economic downturns. People and businesses always need insurance coverage, regardless of the state of the economy.
• Continuous Learning and Development - you will receive in-depth training and close mentorship support from our experienced and professional CS team!
• Professional Growth and Advancement: Starting at an entry-level position, you can progress through the ranks and take on more responsibility over time. With experience and additional qualifications, you can move into managerial or leadership roles, where you have the chance to shape strategies, mentor junior staff, and make a broader impact within the organization.

About the Role

You will be working in a fast-paced organization that promotes cross-functional collaboration to offer world-class support to our customers and be a trusted advisor to them.

As the bridge between our customers and our team, you are the voice of Bowtie and the champion of our customers' needs!

Your Key Responsibilities Include

Your career at Bowtie will start with a 2 to 3 months comprehensive training program (knowledge transfer, on-the-job training) to help you excel at your role!

Your primary responsibilities include the following

• Handle and resolve customer queries through digital channels (live chat, email, and WhatsApp) in a timely, efficient & professional manner
• Liaise and collaborate with other related business units to resolve customer queries
• Actively share insurance domain knowledge & unbiased advice with customers (non-sales role)
• Provide daily support to the supervisor and participate in ad hoc projects.

Candidates with more experience will be considered for a Senior Officer role.

The success of this role will be measured by

• Customer satisfaction score
• Quality of responses to customers' requests
• Efficiency

Tools we use

• Zendesk

About you

We welcome customer-oriented talents with passion, patience, and a caring attitude, who enjoy solving problems from all backgrounds to join us!

Required qualifications

• At least 1.5 years of experience in a customer service role; Prior experience in insurance customer service is a must
• HKCEE/DSE or above
• Good command of both spoken and written Cantonese, English, and Mandarin
• Pleasant, mature, independent, and able to work under pressure

And, the following qualifications are preferred but not essential

• IIQE licenses added advantage but not a must (can be complete after joining)

Candidate with more years of experience in the insurance industry may be considered for a Senior Officer role.

We Offer

Apart from a great career path and an opportunity to do good and do well, we also offer:

• In-depth and systematic training and 1:1 coaching
• Collaborative, flexible, and open-minded team culture
• Work-from-home arrangement
• Competitive package
• Benefits include medical/ dental coverage and wellness programs
• Weekly sharing sessions and regular social gatherings
• Excellent learning opportunities with Professional Development Sponsorship

About Bowtie

We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.

We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team.

By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.

We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report.

As we grow, we're always looking for highly dynamic, hands-on, and passionate talents who share our values to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today!

Information collected will be treated in strict confidence and used solely for recruitment purposes.

The company will retain all applications no longer than 24 months of which will be destroyed thereafter.

We are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.