Junior Account Manager

Summary

A successful, global Marketing agency that designs, develops, and implements branding solutions to help businesses strengthen brand identity, create memorable customer experiences, and drive business growth is seeking a Junior Account Manager who can offer reliable support to its USA customers in the New York office.

Working closely with the entire Sales team, you will grow their client base, focusing on a wide variety of accounts while maintaining their high-caliber, top-tier level of clientele. This is a newly created role to support the company’s expanding team and presents the successful candidate with potential for genuine long-term career progression

Responsibilities

• Meeting with clients, building rapport and educating them about products
• Supporting the company’s customer needs via phone, email, in person and video link
• Developing lasting relationships with customers, understanding their needs and business goals, educating them about products and communicating with them on regular basis to ensure overall satisfaction and maximizing sales opportunities
• Identifying and pursuing new sales opportunities within existing accounts, aiming to increase revenue and meet sales targets
• Addressing client issues promptly, finding effective solutions to maintain satisfaction and strengthen the client relationship
• Serving as the main point of contact between the company and clients, facilitating effective communication and addressing concerns
• Constructing strategies to grow, create value add opportunities within assigned accounts
• Maintaining networks via LinkedIn and staying informed of industry trends and customer metrics
• Reporting to management on key client metrics weekly, monthly and quarterly
• Working with sales, customer service, product development and warehouse teams to ensure client program success

Qualifications

• Experience in Account Management, Customer Service, or Sales (B2B or B2C), face-to-face a huge plus
• Great listener, connects well with new customers, curious to learn about client’s businesses
• Able to provide creative solutions to client’s business challenges and problems
• Upbeat, high-energy personality with a creative flair
• University Degree, preferred Business or Marketing-focused
• Excellent professional communication skills, both verbal and written
• Experience using online systems; Excel and/or Salesforce a bonus

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This job is being represented by Media Recruiting Group, the premier recruiters for digital media, AdTech, MarTech, Media SaaS and related companies.

In business for more than 25 years, we place quality at the heart of all that we do. Clients include: AdTech companies, Digital Publishers, Digital divisions of Media Companies, SaaS (Software as a Service) / Enterprise, Programmatic... Sell Side Platforms (SSP), Ad Exchanges, Demand Side Platforms (DSP), Marketing Technology companies, Ad Agencies, Data Providers, Aggregators, & DMP’s, Video, Social, Mobile companies, Behavioral Targeting companies, Media Buying Platforms, Lead Generation/Co-Registration companies, Ad Serving Platforms, Rich Media companies.

Required Notification: Certain states require that job postings indicate a minimum and maximum base salary in an effort to not discriminate – a very worthwhile purpose that Media Recruiting Group supports.

MRG’s practices are and have always been non-discriminatory, and jobs are open to all candidates with respect to race, color, religion, national origin, military status, sexual orientation, sex/gender, age, national origin, disability, etc. That said, companies require that we supply them with candidates with very specific experience, and the commensurate compensation for every job varies.

It is a function of a person’s years of experience, type of experience, skills, knowledge of certain computer programs, etc. And every job may have a unique requirement. And every job could come in higher or lower than the range we are given. We do not control the upper and lower ranges for our clients, so we make a best efforts attempt to include information requested by said states.

In the case of sales people, most time it is also a function of their contacts. If the job is an analyst, analytical skills and experience matter. Etc. This makes stating a reasonable minimum and maximum challenging absent all of this information about a given candidate.

Companies also have other elements of compensation, including but not limited to, commission, bonus, equity, profit sharing, varying levels of healthcare coverage and how much a person would have to contribute to the premium, various perks like continuing education, commuter reimbursement, phone reimbursement, etc. – not included in “salary” as the law states.

Thus, know that anything we note in a salary range does NOT include such other compensation elements. And, as recruiters, we don’t know what all of those elements are, as we are recruiting for a company, not for ourselves, and they do not brief us as to each benefit.

We are a 3rd party and can only estimate to the best of our knowledge, and thus offer the minimum and maximum salary MRG in good faith believes at the time of the posting the client is willing to pay for the advertised job.

Qualified by all of the above, for this job with requisite/required years of the required experience and skills, the minimum and maximum base salary is approximated at $55k and $60k respectfully, exclusive of any other incentive or any element of healthcare coverage, any reference to how much a person would have to contribute to the premium of a healthcare plan, any perks, or other forms of compensation.

Fewer years of experience could bring the base salary lower, and more experience could bring the base salary higher, if the company is willing to increase their salary bands.