Customer Experience Associate III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

REMOTE: Customer Associate III

(must reside in NY)

Working for you

Here are a few good reasons in addition to competitive pay to work at Conduent:

• $16.15-$ 20.19 Base Pay based on experience (which may be below your state’s minimum wage)
• Monday to Friday 7am0-4pm, 8am to 5pm, 9am to 6pm
• Paid Training
• Medical, dental and vision benefits
• 401K and matching
• Employee discount program
• Career growth opportunities
• Positive employee friendly culture

⁠⁠⁠⁠⁠⁠Job Track

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.
• General Profile
• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Establishes the appropriate approach for new assignments.
• Works with a limited degree of supervision.

Functional Knowledge

• Has developed skillset in a range of processes, procedures, and systems.
• Must have intermediate knowledge of Microsoft Applications (Outlook, Excel, Word, etc)

Impact

• Managing client expectations while servicing escalated customer disputes and maintaining adherence to strict project SLAs & KPIs.
• Impacts a team through quality of the services provided and information shared.
• Uses learned best practices to improve work processes, procedures, and workflows to achieve results and/or improve efficiency.

Problem Solving

• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for the client and end-users.