Customer Service Specialist - Phone Support

🌟 Join Our Team at NC Custom!

Customer Service Specialist

📍 Hicksville, NY | 🏢 On-site

🏢 Who We Are

• NC Custom
• The Promotional Products Arm Of Nassau Candy
• Is a Top 40 ASI Supplier And The Industry’s Leading Diversified Manufacturer, Offering Over 3,000 Products Across

🍫 Confectionery | 🍬 Mints | 🍪 Chocolate | 🎁 Hard Goods | 💄 Health & Beauty | 🧘 Wellness | 👕 Premium Apparel | Soft Goods

With 50+ years of award-winning experience, we proudly service distributors nationwide.

💡 At NC Custom, We Make Cool Stuff!

🎯 The Opportunity

We’re looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.

What You’ll Do

📞 Manage calls & emails: order status, tracking, production questions

💲 Provide quotes: product, freight, and program pricing

📦 Follow up on large repeat orders, samples, and sales initiatives

🤝 Support Outside Sales with administrative tasks

⚙️ Work with production teams on order updates & custom projects

✅ What You Bring

✔️ Customer support, client services, or inside sales experience (manufacturing/distribution a plus)

✔️ Strong computer skills: updating accounts, tracking calls, accurate record-keeping

✔️ Detail-oriented with excellent follow-up and communication skills (phone/email)

✔️ Time management and prioritization in a fast-paced environment

✔️ Customer-first approach with problem-solving and listening skills

✔️ Comfortable working cross-functionally under deadlines

💎 Perks & Benefits

💵 Competitive Pay + Annual Reviews

🩺 Medical, Dental, Vision, AFLAC & Pet Insurance

🏖️ Paid Vacation, PTO & Holidays

🛍️ Employee Discounts

👨👩👧 Business casual dress

✨ And more…

🚀 Why Join NC Custom?

This is your chance to grow your career with a thriving, well-established Long Island company.

📍 This is an in-person position located in Hicksville, NY.

🌍 We are an Equal Opportunity Employer.