Sr. Operations Manager

Job Title: Sr. Operations Manager

Location: South San Francisco, CA

Work Schedule: Hybrid - (Three days on-site, two days remote; team anchor days to be determined) Monday through Friday. - Standard 8-hour shift

Pay Rate: $48 per hour

About The Role

We are seeking a strategic and results-oriented Sr. Operations Manager to join our Chief Marketing Office (CMO). In this highly visible and impactful role, you will lead operational strategy and execution for two key teams: Access & Account Marketing (AAM) and Population Health (PH). Your leadership will be crucial in driving operational excellence, optimizing team effectiveness, and ensuring seamless collaboration among internal and external partners.

Key Responsibilities

• Drive Operational Excellence: Lead planning, process improvement, and operational efficiency initiatives to support AAM and PH teams.
• Strategic Partnership: Serve as a critical liaison across CMO, AAM, and PH, orchestrating seamless communication, resource alignment, and workflow optimization.
• Vendor & Stakeholder Management: Build and manage relationships with internal teams and external partners to ensure high-quality, timely, and cost-effective outcomes.
• Continuous Improvement: Proactively identify and implement process enhancements that elevate team performance and customer experience.
• Project Leadership: Oversee the execution of key projects and initiatives, tracking progress and ensuring alignment to strategic objectives.

AAM Team Support (50%)

• Act as operational SME for (Sr. Marketing Directors) across:
• Activation: Support OCAN network execution and operationalize activation efforts.
• Strategic Communications: Ensure alignment and execution of CE Communication Strategy within AAM.
• Strategic Oversight: Advance AAM strategy, drive priorities, and lead the scaling of Customer Engagement best practices.
• Business Operations: Manage budgets, provide performance metrics, execute dashboards, and partner for resource roll-outs.
• Collaborate with the Senior Administrative Business Partner on strategic and tactical operations.

Population Health Team Support (50%)

• Act as operational SME for our Sr. Director.
• Project Planning & Execution: Lead comprehensive project planning and milestone tracking for population health initiatives.
• Reporting: Generate and analyze usage reports to measure engagement with creative materials and marketing assets.
• Asset Management: Oversee Veeva and GOLF asset management, ensuring proper storage and accessibility of approved materials.

Qualifications

• Bachelor’s Degree required; 5–7 years of relevant experience in marketing, operations, vendor management, or project management.
• Demonstrated success managing complex projects and operational initiatives.

Core Capabilities

• Strategic & Executional Agility: Ability to synthesize data and insights into actionable strategies; excels in shifting priorities and complex environments.
• Operational Excellence: Skilled in developing scalable tools, processes, and methodologies to support high-level performance and operational efficiency.
• Communication & Executive Presence: Exceptional written and verbal communicator with the ability to distill complexity for varied audiences; known for clarity, influence, and professionalism.
• Cross-Functional Leadership: Adept at inspiring and aligning teams in a matrixed organization, building consensus among senior and cross-functional stakeholders.
• Collaboration & Relationship Building: Proven collaborator who fosters trust, transparency, and teamwork.
• Adaptability & Learning Agility: Highly resilient and tech-savvy, able to adapt to new tools and initiatives quickly (including Veeva, GOLF, and other digital platforms).

Preferred Qualifications

• Knowledge of marketing structures, processes, and best practices.
• Experience in pharmaceutical, biotechnology, or related industries.
• Familiarity with Agile methodologies, AI tools, and modern work practices.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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