Experiences Business Operations Manager (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe.

Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

As the Experiences Business Operations Manager you will support the on-boarding and execution of some of our highest profile, globally recognized Experiences and Experience hosts. Past hosts have included: Sabrina Carpenter, Cynthia Erivo from Wicked, the Kpop band CORTIS, and several Olympic and Tour de France athletes.

This is a high-visibility, high-stakes role where the quality bar is exceptionally high: listing pages, guest communications, and logistics for talent of this caliber leave no room for error. You’ll be the operational backbone that makes these moments flawless, owning the details so that hosts, guests, and partners experience a seamless Experience.

Your work will include

Building and ensuring accuracy and quality of listing pages

Supporting guest selection, vetting, communication & logistics with care and discretion, handling sensitive information appropriately

Coordinating with internal and external partners and vendors, keeping all stakeholders aligned and on schedule

Working with engineering to ensure adequate tooling support, surfacing gaps and advocating for the right fixes as well as supporting with testing

Analyzing the results and impact of these Experiences

Addressing and resolving issues that arise during standard and on-call hours with strong judgment and a sense of urgency

Maintaining clear documentation of workflows and processes

Key skills include

BA/BS degree

Experience Working In Tech And Hospitality Preferred

5+ years of operations management

Meticulous attention to detail and a consistently high bar for quality - you catch what others miss and refuse to ship anything that does not meet these standards

Strong organizational skills and the ability to juggle multiple workstreams and competing deadlines

Natural curiosity to learn about new tools and detailed processes

Proven ability to troubleshoot and demonstrate proper judgment with a sense of urgency

Excellent communication (written & verbal) in English; Strong skills in Google Sheets and comfort with data analysis and reporting tools (e.g., SQL, Tableau, Jira)

Interpersonal skills balancing internal and external partners

Belonging & Accommodations

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $34-$40/hr.

Benefits

Medical, Dental, Vision, 401K