Intermodal Account Coordinator

About Cornerstone Systems

Established in 1997, Cornerstone Systems has emerged as a premier transportation company in the United States. As an employee-owned and operated organization, we specialize in providing comprehensive transportation and logistics solutions nationwide. Our services include intermodal transportation, railcar consolidation, truck brokerage, container drayage, LTL, warehousing, and more.

With a presence across the country and service coverage extending throughout North America, Cornerstone Systems is committed to delivering Rock Solid Transportation Solutions to our valued clients. Join us and become part of an award-winning company dedicated to delivering excellence.

Job Summary

Cornerstone Systems is seeking an Intermodal-Account Coordinator for our Burr Ridge, IL office. The Account Coordinator supporting the Intermodal Operations department represents the core of our Company’s operation as they are responsible for coordinating daily freight load movements on a national scale, while maintaining customer satisfaction in an extremely high-pressure, time-sensitive atmosphere.

They are a motivated, self-starters able to manage multiple projects at once within a fast-paced environment. The below is intended to describe the general content of and requirements for the performance of each role and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Primary Duties And Responsibilities

• Determine the most profitable routing option.
• Schedule appointments per the customer’s requirements
• Send the carrier the load information and confirm carrier capacity.
• Develop and maintain professional relationships with customers and carriers.
• Meet performance objectives relative to self-inspection of the accuracy, timeliness, and effectiveness of customers’ requirements.
• Professional communication with carriers, customers, receivers, shippers, and railroads
• Manage equipment pool management, reconciliation, and reporting
• Submit rail billing to the respective railroads and equipment providers.
• Obtain In-and-Out times from all carriers
• Ensure loaded containers go into the railroad as scheduled
• Process accessorial charges incurred at origin and or at destination
• Audit and maintain work orders
• Release invoices
• Run various reports that will assist in properly managing customer orders
• Back Up for other team members and/or team leader, as needed
• Participate in a shared on-call rotation, providing occasional after-hours and weekend support based on team scheduling.
• Provide in-depth daily tracing of loads
• Schedule delivery appointments per customer’s requirements
• Ensure termination of empty equipment in a timely manner
• Promote and display Cornerstones Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
• Regular and reliable attendance expected
• Other work-related duties as assigned by supervisor/manager

Minimum Knowledge, Abilities, And Skills Required

• Bachelor’s Degree in Business, Transportation, Logistics or related field preferred, but not required
• 1-2+ years transportation or logistics industry experience preferred, but not required
• Cost management experience preferred, but not required
• Excellent oral and written communication skills
• Excellent customer service and interpersonal skills
• Possess a strong sense of urgency and time management skills
• Ability to work well under time-sensitive, high-pressure, stressful situations
• High level of attention to detail required
• Strong negotiating skills
• Able to manage multiple projects simultaneously
• Proficient in Microsoft Office Suite and Excel