Principal - Business Consulting

Infosys Consulting's CMT Practice is seeking a Principal Level Management Consultant with experience across one or more domain areas in the Communications, Media and Technology industry, including Customer Relationship Management (CRM), Customer Care Operations, Service Operations, ERP and Supply Chain.

At Infosys Consulting, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available, and quality is both impeccable and cost competitive. Over the years we have applied this model to a full range of services - both technical and business.

Our IT services such as application integration, testing, maintenance, and infrastructure management ensure your operations are fully optimized. Our business process outsourcing and management services, such as customer service delivery, human resource outsourcing and procurement handling, drive down process costs while greatly enhancing their efficiencies.

Most importantly, as part of our strategic sourcing approach, these services free up resources that can then be deployed to drive transformation and innovation initiatives.

As a Principal, you will provide best-fit solutions for one or more projects across our communications service provider clients; provide technology/product fitment consultation; assist in defining scope and sizing of work; anchor Proof of Concept developments and support opportunity identification and pursuit processes and evangelize Infosys brand.

You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, lead and participate in sales and pursuits focused on our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications

• Bachelor's degree or foreign equivalent required in Electrical, Telecom, or Information Technology Engineering
• Min. 7 years of experience with Operational Technologies within the Communications Sector.
• Knowledgeable in key areas of Communications provider operations, including customer relationship management (CRM), customer care operations, Service Operations, ERP and supply chain
• Has at least 3 years' experience designing, implementing, or managing platforms for CSP providers using MS Dynamics, Salesforce, ServiceNow, Oracle/SAP for above process areas
• Should be able to comprehend and design industry standard information models like TM Forum SID.
• Has at least 5 years' experience in managing IT programs and projects
• Should be able to develop business process and system use cases
• Should be able to create the As-Is and To-Be Process and Use Case documents.
• Should be able to guide, mentor and review the end-to-end solution
• The candidate must be a team player and is also expected to help the project team with any functional issues that may arise during the course of the project
• Excellent analytical skills and communication skills
• Ability to travel as needed (typically up to 4 days/week) to client locations.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

• Has at least 3 years' experience managing operations or analyzing and implementing process optimizations across an areas of customer relationship management (CRM), customer care operations, Service Operations, ERP and supply chain
• At least 3 years of experience in implementing and enhancing industry standard products for CSP operations
• Experience and desire to work in a consulting environment that requires regular travel
• Experience of at least 1 or 2 full-cycle implementations for a CSP with hands on Functional and deployment experience
• Experience in a CSP in North America across Mobility or Wireline networks will be preferred

The estimated total annual compensation (Base + Bonus) range for candidates based out on NJ, IL, NY, CA & WA will be $ 154,375 to $ 193,125

Skills

Analysis Skills, Application Integration, Business Development, Business Process Management, Business Process Outsourcing, Business Processes, Business Skills, Communication Skills, Consulting, Customer Relations, Customer Relationship Management (CRM), Customer Service Operations, Diversity, ERP (Enterprise Resource Planning), Electricity, Entertainment and Media, Human Resources Customer Service, Industry Standards, Information Models, Information Technology & Information Systems, Integration Testing, Management Consulting, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Dynamics, Multimedia, Operational Communications, Operations Management, Oracle, Outsourcing, Process Analysis, Process Development, Process Improvement, Project/Program Management, Proof of Concept, Purchasing/Procurement, SAP, Sales, Salesforce.com, Service Delivery, ServiceNow, Software Testing, Sourcing Strategy, Supply Chain, Team Player, Technical Support, Use Cases, Willing to Travel

About the Company

Infosys LTD

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Company Size

10,000 employees or more

Industry

Computer/IT Services

Founded

0

Website

https://www.infosys.com/careers