Regional Manager- TX

Regional Manager- TX

REGIONAL MANAGER Position Job Description

The Regional Manager is responsible for the profitability of a group of accounts within HES Facility Services. The purpose of this position is to achieve the objectives of senior management and ownership with respect to each of these accounts.

• Operates in a proactive fashion, takes initiative and ownership
• Brings Mission and Values to life on a daily basis.
• Recruits, trains and mentors account leadership
• Builds and supports effective teams
• Effectively delivers contracted service deliverable
• Forges solid relationships with key account stakeholders
• Supports effective and profitable growth

Reporting Relationships

The Regional Manager reports to a Regional Vice President- Operations and directly supervises Account Leadership. Additionally, the Regional Manager works with Business Development, Finance, Human Resources, Safety, and other functional staff to help achieve his/her objectives.

Responsibilities

A. Operations

1. Manages and oversees the day-to-day facilities services provided at all current and new accounts within his/her area of responsibility.

2. Champion company’s mission and values in words and deeds.

3. Achieves a 95% retention rate among existing accounts.

4. Review quarterly reports in person with clients. (Twice a year)

5. Establishes job specific performance standards and advises associates of targeted annual goals. Leads and manages through Scorecard results.

6. Maintain CIMS compliant programs and accreditation at all accounts.

7. Ensures detailed routing is up to date and deployed in all languages needed.

8. Implements all company policies and procedures. Ensures information is available in all languages required to support the workforce.

9. Oversees and monitors staffing levels for all account locations, to determine optimum levels for accounts.

10. Maintain acceptable APPA level scores at each location

11. Build trusting relationships with key clients and decision makers.

12. Conducts site surveys/inspections (GoSpotCheck), Account Directors and customers, as well as surprise spot audits to assess technical skill levels, production rates, and quality of service. Follows up to resolve problem situations.

13. Develops and implements quality assurance methods and procedures, overseeing same and assessing quality levels achieved at individual accounts.

14. Ensures the implementation of the company’s standardized work processes.

15. Requests random payroll audits to be conducted by Human Resources or the Payroll Department.

16. Remains knowledgeable in new product/service delivery and communicates same to Operations Directors, Area Directors, and Account Directors.

17. Understands and utilizes key technology applications.

18. Coordinates and oversees all start-ups and close downs, providing the necessary liaison activities, planning, and control to ensure their successful completion.

Qualifications

• Proven experience in account management, operations, or a similar leadership role.
• Strong understanding of business operations, financial management, and client relations.
• Excellent communication, organizational, and problem-solving skills.
• Ability to lead and motivate teams effectively.

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