Network Technician (Jr. Level)

We are hiring a Junior Level Network Technician to work on a team at our client site in Taylor, TX. This role is W2 hourly with our company, with all work taking place for our client.

Please note that there are TWO shifts; which consist of the following: Work Hours: Day Shift (7:00am to 7:00pm)

• Schedule 1: Sunday-Tuesday and every other Wednesday
• Schedule 2: Thursday-Saturday and every other Wednesday

This technician will work closely with the Network Team to actively perform network monitoring, provide 1st level troubleshooting to network issues, escalations to network team, communicate with internal teams about alerts/issues, participate in network issues resolution as needed, perform network audits, and occasional support the network team for projects execution during night change windows.

We are looking for someone who can follow SOPs, has the right work attitude, willing to help others, sense of responsibility, passion for networks, and desire to learn.

Job Description

• Proactive network monitoring and first level of support to network incidents for night shift.
• Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration.
• Basic troubleshooting, escalation to network team within SLA, keeping up with communication until resolution.
• Network equipment configuration, and replacement of faulty network equipment under Network Team's guidance.
• Participate as a buddy check for network engineers during night change windows.
• Provide occasional extended hours support during high projects season, and during site maintenance day.
• Respond to incidents within SLA.
• Follow SOPs, create reports as requested, update management systems, and effectively communicate with team members and management.
• Creation of daily pass down report.

Requirements/Qualifications

• High School diploma or equivalent required.
• 3+ years of Network Help Desk or Network Technician experience
• Cisco Certified Technician (CCT) certification or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification.
• Some experience with VLANs, Subnetting, IP addresses, Ethernet cables, fiber optic cables, SSH, telnet, traceroute, optical transceivers, hubs, switches.
• Due to required SLA, must live within 1 hour from north Austin, TX.
• Proficient in Word, Excel, Power Point, Visio.
• Ability to work well within a team and mentoring other network technicians.
• Strong sense of responsibility.
• Able to occasionally lift equipment up to 40lb.
• Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility.

Preferred qualifications

• CCNA certification or 3 years of experience in a network technician role.
• Associate's degree or higher.
• Experience with switch configuration, IP subnetting, network troubleshooting
• Bilingual Korean Highly preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Skills

1st Level Support, Auditing, CCNA - Cisco Certified Network Associate, Cisco Certifications, Cisco Network Systems, Cleanroom, Communication Skills, CompTIA A+, County Ordinances, Equipment Replacement, Ethernet Cable, Fiber Optic Cable, Help Desk, Hubs, IP (Internet Protocol), Identify Issues, Incident Response, Lift/Move 40 Pounds, Mentoring, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Network Administration/Management, Network Architecture/Engineering, Network Cable, Network Configuration Management, Network Monitoring, Network Support, Network System Hardware, Optical Transceivers, Problem Solving Skills, Project Execution, Reporting Skills, SSH (Secure Shell), Semiconductors, Service Level Agreement (SLA), Standard Operating Procedures (SOP), State Laws and Regulations, Subnetting, Systems Maintenance, Telnet, VLAN (Virtual Local Area Network)

About the Company

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