Assistant Director, Business Operations

Assistant Director, Business Operations

Robinson College of Business

Buckhead Center

Georgia State University

Georgia State University is a vibrant community in the heart of

Atlanta. At Georgia State University (GSU), we value the unique

skills, perspective, talents, and passion that each employee

contributes to its learning community. To work at GSU is to accept

an invitation to participate in the growth and development of the

internal and external community we serve!

Robinson College of Business is seeking an Assistant

Director, Buckhead Center Operational Services who is a

flexible, self-starter with experience in event sales and customer

service, and willing to take a hands-on, proactive approach to

maximizing event sales and operational effectiveness.

WHAT MAKES Robinson A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition

assistance, retirement, etc.

• A knowledge-sharing organization that works collaboratively

with diverse partners

• Professional development opportunities and mentorship

HERE IS WHAT YOU WILL DO

Robinson's Buckhead Center is located in the heart of Buckhead at

3348 Peachtree Rd NE, and serves as the home of Robinson's graduate

programs. The Center hosts classes and events six days a week from

7:00am – 10:00pm.

This is an operations leadership and event sales role that

interacts with Robinson faculty, staff and students, as well as

event clients from the Atlanta business community.

The successful candidate will be responsible for the

following

• Lead the daily operations of the Buckhead Center, overseeing

the team that provides operational support to ensure maximum

functionality, efficiency and effectiveness for eight Robinson

College units on-site, visitors from the Atlanta campus, and

external event clients.

• Responsible for creating and implementing an external event

sales program to generate revenue to support Buckhead Center

operations. Identify and establish contact with potential external

event customers. Develop and maintain relationships with existing

customers. Attend industry and networking meetings to build

relationships and identify potential sales leads. Meet with

prospective clients to understand event objectives, showcase venue

capabilities, and pitch event space. Recommend marketing

strategies. Generate and submit sales reports to management.

• Maintain departmental procedures to ensure timely follow-up to

all event and customer service requests. Identify opportunities to

improve departmental processes and customer service. Develop new

process innovation strategies to meet these demands.

• Responsible for HR and personnel related matters for the

Buckhead Center staff. Oversee hiring and disciplinary actions.

Supervise and support staff in their day-to-day responsibilities.

Identify opportunities for individual professional

development.

• Implement team building and collaboration strategies to ensure

a strong sense of cohesion and trust within the department at the

Buckhead Center.

• Primary point of contact between the Center and the Property

Management team. Uphold lease agreements. Manage resolution of any

issues. Distribute property notices to Buckhead Center

community.

• Oversee emergency operation response protocols for the Buckhead

Center and its constituents. Lead on-site emergency response and

evacuations.

Qualifications

Bachelor's degree and three years of supervisory/management

experience, or a combination of education and related experience.

Or a Bachelor's degree and five years of related experience.