Business Strategy & Operations Director

Summary / Objective

This key leadership role drives growth and operational excellence by owning the company's strategic planning processes, business-review cadences, and cross-functional execution, translating leadership priorities into measurable plans, KPIs, and outcomes.

The role operates as a force multiplier for the GM and leadership team, connecting strategy, operations, planning, and communications across name.com and Identity Digital (ID).

This role reports to the General Manager of name.com.

This is a hybrid position from our Denver office.

What You'll Do

• Strategic Planning & Growth Design: Develop and execute the company's strategic and annual planning processes in alignment with business objectives. Lead growth design and product planning inputs, market and competitive analysis, and trend identification to inform leadership decisions
• Business Reviews & Operating Cadence: Own and run the company's core business-review cadence — Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), — including agenda design, data preparation, narrative, and follow-up on action items
• Leadership & Executive Meetings: Drive the weekly leadership meeting, board-meeting preparation, and all-hands for both ID and name.com; setting agendas, preparing materials, and ensuring decisions are captured and executed
• Planning & Talent Processes: Coordinate annual planning, budget reviews, talent reviews, and succession planning in partnership with the GM, Finance, and People teams
• KPIs & Performance Management: Define, implement, and track OKRs. Build the reporting and dashboards leadership uses to evaluate performance and identify areas for improvement.
• Operational Excellence: Streamline processes, manage OPEX budgets, and ensure efficient collaboration across teams and vendors
• Cross-Functional Collaboration: Partner closely with finance, marketing, product, engineering, support, and BD to ensure strategic alignment and cohesive execution across the organization.
• Internal Communications: Lead internal communications that keep the organization aligned on strategy, priorities, and results
• Data-Driven Decision Making: Use data and analytics to inform strategy and measure performance
• Stakeholder Management: Communicate effectively across all levels of the organization and with external partners, including vendors and agency partners
• Other duties as assigned

Recurring deliverables & cadences (at a glance)

• Business reviews: MBR, QBR
• Meetings: Weekly leadership meeting, board-meeting prep, ID & name.com all-hands
• Planning: Annual planning, talent reviews & succession planning, OPEX budget reviews, growth design, product planning
• KPIs: OKRs
• Other: Internal communications

Who You Are / What You Bring

• Bachelor's degree in Business, Marketing, Communications, or a related field — or an equivalent combination of education and experience
• 15+ years in strategy, operations, or business operations, with at least 5 years in a leadership role
• Demonstrated success owning strategic and annual planning processes and operating cadences (e.g., MBR/QBR or equivalent business reviews)
• Experience preparing board-facing materials
• Strong analytical and problem-solving skills with a data-driven approach; fluency with OKRs/KPIs and performance reporting
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels, internally and externally
• Ability to travel as needed
• Ability to work across time zones as part of a global organization as needed
• Reliable transportation to the workplace

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Salary Range

The U.S. base salary range for this full-time position is $130,000 - $167,000 plus benefits as described below. In addition, the successful candidate will be eligible to receive other compensation from time to time in the form of discretionary and/or nondiscretionary bonuses and long-term incentive plan.

Actual compensation will be influenced by a candidate’s qualifications, internal employee equity considerations, and location. We will not ask for information about a candidate’s current or past compensation for purposes of developing an offer of employment.

US team members (and their spouses, domestic partners, and/or dependent children) are covered by generously subsidized medical, dental, and vision insurance which includes company contributions to a Health Savings Accounts.

Team members are also covered by company-paid life and disability insurance and have the option of participating in employee-paid supplemental life, accidental death and dismemberment, critical illness, and accident insurance. In addition, team members can enroll in the company’s 401(k) plan with up to a 5% match. You receive 15 days of paid vacation yearly, increasing to 20 days after one year.

Additionally, you get 5 days of paid sick leave, 13 paid holidays, and 20 weeks of paid parental leave for birthing parents, 12 weeks for others. Also, there’s an opportunity for tuition reimbursement for qualifying expenses.

Note: Benefits programs are subject to eligibility requirements and may vary in certain locations.

A few things to know about us

Name.com is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law.

This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities, and termination.

Background Check Statement

At the time of an offer, you will be required to complete a background check. Any offer is contingent upon a satisfactory background check.

Sponsorship Statement

Please note that work sponsorship for this position may not be available now or in the future. While we strive to support our candidates, not all roles will qualify. Eligibility will be reviewed on a case-by-case basis.

Accommodation Statement

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Name.com/Identity Digital will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Recruiting Team at careers@identity.digital.