Senior Customer Service Rep

Overview

ERA, A Waters Company is currently looking for a Customer Service Representative to join our organization to support our strategic accounts. In this role, the individual will be a part of our outstanding customer service group supporting our customers throughout the United States. The ideal candidate will achieve individual quality and productivity goals in accordance with established objectives.

Responsibilities

• Respond to a high volume of inbound customer inquiries and order requests via telephone calls, email and fax correspondence.
• Demonstrate our commitment to service by following up on calls and ensuring superior results to drive customer satisfaction.
• Conduct outbound sales calls to support sales initiatives and enhance the customer experience with ERA.
• Accurately log information from calls in our CRM tool.
• Respond to customer requests and questions regarding service, products and account information.
• Display a commitment to quality by following required procedures and practices, taking all appropriate measures to ensure quality and search for continuous improvement opportunities.
• Excel at working as part of a team.
• Self-motivated, action oriented.

Qualifications

• 1-3+ years customer service experience.
• Bachelor’s degree preferred in Environmental Science, Chemistry, or science.
• Proficient with contact management software (CRM).
• Proficient with MS Office (Word, Excel, Powerpoint).
• Excellent communication, organization and time management skills.
• Technical background in the sciences preferred by not required.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology.

We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance.

Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws.

Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.

Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Skills

Analysis Skills, Biology, Chemistry, Communication Skills, Contact Management, Continuous Improvement, Customer Experience, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Disease, Diversity, Employee Benefits, Environmental Chemistry, Environmental Sciences, Food Safety, Genetics, Infection Control, Informatics, Medical Conditions, Medical Products, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Physics, Quality Metrics, Safety/Work Safety, Sales Support, Strategic Accounts, Team Player, Time Management

About the Company

Waters Corporation