Mobile Client Support Specialist

Nesco Data Center & Infrastructure is seeking a Client Support Specialist in the Greater Columbus OH area. The position is a contract to hire opportunity. This position requires you to be a US citizen.

Salary - $21 to $25 an hour.

Position Summary

We are seeking a motivated and customer-focused Mobile Client Support Specialist to support a confidential enterprise client and an internal Project Manager. This is an excellent opportunity for someone who enjoys customer service, mobile technology, and solving technical challenges while building a long-term career in project management.

The position begins as a full-time, in-office role to ensure comprehensive training and client support. After approximately six months, there is potential to transition to a hybrid schedule based on successful performance, demonstrated proficiency, and client satisfaction.

This role offers significant career development opportunities. Successful candidates will receive cross-functional training in Customer Service, Help Desk Operations, Product Implementation, Project Management, Logistics, and Client Support. Individuals who excel in this position will have the opportunity to advance into a Project Management Support role, with long-term potential to become a Project Manager.

Key Qualifications

We're looking for someone who is

• Professional and customer-focused
• An excellent verbal and written communicator
• Reliable with outstanding attendance and dependability
• Comfortable handling customer service calls and resolving client issues
• Detail-oriented with strong organizational skills
• Passionate about technology, particularly mobile devices and enterprise mobility solutions

Essential Responsibilities

Mobile Device Ordering & Asset Management

• Receive and process mobile device requests for new hires.
• Create and submit wireless device orders through carrier and customer portals.
• Track device shipments and coordinate delivery prior to employee start dates.
• Maintain inventory and manage backfill device stock.

Device Activation & Customer Support

• Provide Tier 1 support for mobile device activations and activation troubleshooting.
• Activate new devices and manage personal-to-corporate account transfers.
• Deliver Tier 2 support for mobile device configuration, corporate email setup, and authentication issues.
• Educate users on self-service tools and available support resources.

Technical & Administrative Support

• Configure and support enterprise mobile devices.
• Install and troubleshoot Microsoft Authenticator, Microsoft Intune, and related applications.
• Support Mobile Device Management (MDM) enrollment and configuration.
• Assist users with portal access, account issues, and authentication problems.
• Serve as a liaison between internal IT teams and wireless carriers, including Telecommunication and Telecommunication.
• Maintain documentation, knowledge articles, and SharePoint resources.

Client & Project Coordination

• Coordinate mobile device offboarding activities with Human Resources and internal stakeholders.
• Participate in recurring client and project meetings.
• Support customer training sessions and informational workshops.
• Assist Project Managers with ongoing initiatives, special projects, and operational activities.
• Support emergency response and Continuity of Operations (COOP) activities when required.

Wireless Service Management

• Manage wireless device and service requests.
• Process upgrades, replacements, cancellations, and service modifications.
• Generate wireless reporting, including active line reports and usage information.
• Coordinate monthly cancellation activities for inactive services.

Compliance

• Follow all client policies, security requirements, and operational procedures.
• Handle confidential information with professionalism and discretion.
• Perform additional duties as assigned.

Minimum Qualifications

Technical Skills

• Experience activating and supporting mobile devices.
• Working knowledge of Mobile Device Management (MDM) platforms, preferably Microsoft Intune.
• Experience supporting Multi-Factor Authentication (MFA), including Microsoft Authenticator.
• Proficiency with Microsoft Office applications.
• Experience using Microsoft Teams, WebEx, or similar collaboration platforms.
• Experience with ServiceNow or similar ticketing systems is preferred.

Professional Skills

• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently while collaborating effectively with internal teams and clients.
• Ability to maintain confidentiality and safeguard sensitive information.

Career Growth Opportunity

This position is designed as a career development role for individuals interested in advancing into Project Management. High-performing employees will receive exposure to multiple business functions, including:

• Customer Service & Help Desk Operations
• Product Implementation
• Logistics & Asset Management
• Client Success
• Project Coordination
• Project Management