Customer Success / Client Services Manager

Customer Success / Client Services Manager | Pittsburgh, PA | 100% Onsite

Are you someone who enjoys helping customers, staying organized, and being at the center of everything that keeps a business running smoothly?

Our client, a specialized manufacturer serving the aerospace & defense, energy, lighting, and industrial sectors, is seeking a Customer Success / Client Services Manager to join their growing team in Monroeville, PA.

This is not your typical sales role. There are no quotas, no cold calling, and no pressure to bring in new business. Instead, you'll support a portfolio of long-standing customer accounts, work closely with engineering and operations, and help guide projects from concept to completion.

What Makes This Opportunity Unique?

• Direct Hire
• Join a stable company with a strong history of employee retention and internal promotions.
• Support established customer relationships—some spanning more than 20 years.
• Gain exposure to highly customized products used across multiple industries.
• Receive hands-on training and mentorship from an experienced leadership team.
• Enjoy a collaborative, family-oriented culture where your contributions are noticed.
• Opportunity to grow into account management, business development, or leadership roles over time.

Key Responsibilities

• Serve as the primary point of contact for an established portfolio of customer accounts.
• Act as a trusted resource for customers throughout the order lifecycle.
• Coordinate orders, timelines, and project details from initial request through delivery.
• Communicate with customers regarding production updates, pricing, and shipment status.
• Collaborate with engineering and operations teams to ensure customer requirements are met.
• Review specifications, measurements, and technical information to support custom solutions.
• Maintain accurate customer and account information in HubSpot and internal ERP systems.
• Assist in resolving customer questions and ensuring an exceptional overall customer experience.

Qualifications

• Background in customer success, client services, account coordination, customer service, sales support, or manufacturing environments.
• Strong interpersonal and communication skills.
• Ability to juggle multiple priorities in a fast-paced setting.
• Comfortable learning technical products and interacting with engineering teams.
• Detail-oriented with excellent follow-through.
• Positive attitude, strong work ethic, and a willingness to learn.
• Bachelor's degree preferred.

Compensation & Benefits

• $65,000–$75,000 base salary (DOE)
• Discretionary performance bonus opportunities
• Medical, dental, and vision coverage (75% employer-paid)
• 401(k) with a 50% company match on the first 6%
• 10 PTO days, 5 sick days, and 10 paid holidays
• Consistent Monday–Friday schedule with flexible start times (7 AM or 8 AM)

Why You'll Love Working Here

If you're looking for a role where you can build meaningful relationships, develop new skills, and grow with a company that genuinely invests in its people, this is an opportunity worth exploring.

You'll be joining a tenured and supportive team that values curiosity, collaboration, and continuous improvement. From the front office to the plant floor, you'll have the chance to see the direct impact of your work every day—and build a long-term career while doing it.