Customer Service / Ecomm Associate

Job Title: Customer Service / E-commerce Associate (Firearms Industry)

Job Type: Full-time, On-site

Location: Bethel Park, PA

The team here at AAGW is a small and driven group that was started over a decade ago by our co-founders, Josh Rowe and Bruce Piendl. We’ve formed a tight, dedicated group who is driving to expand our footprint beyond the confines of the greater Pittsburgh area. We’re in search of an Customer Service / E-commerce Associate who is looking to dive in and wear multiple hats while working in a tightly regulated industry.

We are seeking a detail-oriented, customer focused Customer Service / E-comm Associate to support our online store operations and customer support on-site at our Bethel Park, PA facility. In this role, you will handle day-to-day order processing via GunBroker & WooCommerce, assist customers with product inquiries, and ensure that transactions strictly align with federal, state, and local regulations.

The ideal candidate possesses a strong knowledge of firearms, excellent digital literacy, skilled in digital photography, and a commitment to compliant, top-tier customer service.

You’ll work collaboratively across the team to scale our business in a way that directly grows our bottom line, improves brand positioning, & focuses our e-comm sales strategy. This is your opportunity to dig into a quickly expanding multi-million dollar business with potential to build in a small team environment and accelerate your career within the firearms industry.

Reporting directly to our co-founders and working alongside our marketing manager, the ideal candidate has a working understanding of auction websites as well as an interest in working on high-impact projects.

Objectives of this role

• Manage e-comm/shipping/website projects, furthering the company’s strategic goals
• Closely interface between the store and shop sides of the business, assisting in managing supply inventory and incoming/outgoing shipments
• Monitor changing industry trends, consumer feedback, and satisfaction levels

Core Responsibilities

• Act as primary point of contact for our Gunbroker auction sales channel
• Curating product listing photographs, copywriting accurate descriptions, managing product listing schedules, shipping duties, & customer inquiries
• Customer Support: Answer inbound inquiries via phone and email regarding order status, product availability, compliance questions, and technical troubleshooting
• Issue Resolution: Handle returns/logistics, exchanges, refunds, and shipping delays quickly and professionally
• Support the team to plan, develop, and execute ongoing website updates alongside our agency partner

Preferred Qualifications

• Experience: [2+ years] of experience in customer service, preferably in e-comm / retail
• Communication: Exceptional written & verbal communication skills with a friendly tone
• Organized, detail-driven, and capable of managing multiple priorities
• Ability to take the lead on projects and manage time efficiently
• Basic knowledge of firearms & industry trends

Compensation & Benefits

• Career growth opportunities within a rapidly expanding company
• Great Health, Dental, and Vision insurance options
• Competitive pay based on level of experience
• Generous employee industry discount
• Performance-based incentives