General Manager - Fulfillment Center - Arizona

Overview

We are seeking a dynamic and strategic leader to serve as the General Manager of our fast growing 3PL Fulfillment Center in Phoenix (Glendale) Arizona. This pivotal role as General Manager is responsible for overseeing all aspects of warehouse operations, distribution, logistics, and supply chain management to ensure efficient, cost-effective, and high-quality order fulfillment.

The ideal candidate will drive process improvement initiatives, foster a safety-first environment, and lead a diverse team to achieve operational excellence. This position offers an exciting opportunity to influence the entire supply chain ecosystem, optimize workflows, and deliver exceptional service levels.

Company Overview

Our Fulfillment center is a fast-growing, premium third-party logistics (3PL) provider serving well-known clients and customers. We manage end-to-end fulfillment, storing products in our advanced warehouses, processing orders, and shipping to consumers and retailers.

With operations in Utah, Kentucky, and Ohio, we leverage our proprietary warehouse management system (WMS) technology to deliver exceptional service and efficiency our customers love.

Overview of General Manager Responsibilities

Operational

• Lead and direct the Operations Manager
• Experience managing P&L performance
• Ensure SLA compliance and quality assurance standards
• Monitor site KPIs and performance trends
• Drive accountability and performance management

Financial & Vendor Management

• Manage labor alignment with revenue goals
• Oversee supplies and vendor relationships
• Maintain budget discipline and cost control

Strategic Leadership & Planning

• Understand short-term and long-term customer needs
• Prioritize and translate business goals into operational objectives
• Set daily and weekly targets for Operations leadership
• Drive continuous improvement initiatives across the site
• Ensure operational scalability for new and existing customers

Client & Communication Management

• Serve as primary site-level client contact
• Join weekly customer calls as operational leadership presence
• Communicate issues proactively and escalate when necessary
• Provide ad hoc progress reports and updates
• Participate in Quarterly Business Reviews (QBRs) as operational lead

Facilities & Infrastructure

• Oversee physical facilities and layout optimization
• Manage warehouse flow, space planning, and expansion strategy
• Ensure equipment and machinery maintenance
• Maintain safety and security standards across the site

Staffing & Organizational Leadership

• Oversee Staffing Coordinator function
• Lead hiring decisions for management-level roles
• Build leadership bench strength
• Develop future operational leaders

Skills and Experience

• Proven experience in distribution operations management with a strong background in warehouse supervision and logistics coordination.
• Expertise in profit & loss analysis, budgeting, process improvement methodologies like Lean or Six Sigma.
• Deep understanding of supply chain management principles including inventory management, procurement, demand planning, and transportation planning.
• Strong leadership skills with experience supervising teams in fast-paced environments; excellent managerial communication abilities.
• Familiarity with continuous improvement initiatives focused on process management within warehouse distribution settings.
• Ability to analyze supply chain data using supply chain analytics tools to identify opportunities for efficiency gains.
• Hands-on experience operating forklifts or other warehouse equipment; commitment to safety standards in warehouse environments.

Qualifications (Must have's)

• 7–10+ years of 3PL, leadership experience
• Proven multi-functional leadership responsibility
• Strong client-facing communication skills
• Experience managing P&L performance
• Experience leading managers
• Strong operational planning and prioritization skills
• Bilingual (English/Spanish)

Compensation & Benefits

• Base Salary: $100,000 – $120,000 annually
• Bonus eligibility (based on site performance)
• Medical, Dental, Vision, Life, Retirement, PTO
• Executive growth track within expanding 3PL network
• Reports to: COO

The General Manager role is ideal for a proven motivated leader eager to make a significant impact on our fulfillment operations while fostering a culture of innovation and excellence. If you thrive in a fast-moving, fast-growing environment where your strategic vision can shape the future of supply chain success—this opportunity is for you!

Email Steve@kmcsol.com with resume, cover letter and availablity to interview. Thank you

Pay: $100,000.00 - $120,000.00 per year

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience

• leading managers not just team'steams: 7 years (Preferred)
• working for (not in) a 3PL company (True fulfillment): 7 years (Required)

Language

• Spanish (Preferred)

Work Location: In person