Global Operations Customer Service

Position Overview

This is an exciting opportunity to work for a global company with opportunities for advancement. We are the world's leading medical and travel security risk services company and work with private and commercial airlines to provide crew members and travelers with medical and security advice in their time of need.

Our customer service team is responsible for providing all types of assistance for medical, security, and logistical-related requests originating from our Global Response Centre to our clients. We deliver high-quality service through effective case management, bringing swift and accurate resolution to situations presented.

Execute cases with high standard customer service and work collaboratively between operations, medical, and security specialists.

Our team provides an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programs to our clients.

Key Responsibilities

• Responsibilities: Provide assistance for medical, security, and logistical-related requests, ensuring swift and accurate resolution.
• Responsibilities: Execute cases with high standard customer service while collaborating with operations, medical, and security specialists.

Required Qualifications

• Qualifications: 1 – 2 years of experience in logistics and customer service is required.

Preferred Qualifications

• Qualifications: Experience working in logistics, travel, and/or healthcare sector is desirable.
• Qualifications: Experience in a phone-based or call center environment is desirable.
• Qualifications: Experience working in a fast-paced, demanding environment.