Director of Rooms / Operations

Compensation Type

Yearly

First opened in 1904, The Bellevue-Stratford quickly established itself as one of the most celebrated hotels in the nation—designed in the French Renaissance style and renowned as a vibrant gathering place for presidents, royalty, and cultural icons.

After decades of prominence, the historic property was listed on the National Register of Historic Places in 1977 and underwent an extensive restoration beginning in 2021. Reopened in 2024, The Bellevue now stands as a reimagined, multifaceted destination that honors its legacy while welcoming a new generation of travelers, reaffirming its place as The Grand Dame of Broad Street.

Its revival has already earned significant industry recognition, including the 2025 AHEAD Americas Awards for Hotel of the Year and Best Guest Rooms , a #6 ranking in Condé Nast Traveler’s 2025 Readers’ Choice Awards for the Mid-Atlantic, and Gold Key Awards for Best Midscale Lobby and Best Midscale Hotel .

Summary

The Director of Rooms/ Operations is responsible for the leadership and performance of Front Office and Housekeeping, ensuring an exceptional guest experience at every stage of the stay. Reporting to the General Manager, this role combines hands-on operational leadership with high service standards, strong team engagement, and disciplined execution.

Responsibilities

• Focus on front office and rooms operation, including training, scheduling, daily duties, etc. Tour the operating departments, daily making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, M.I.D.s and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Participate in required M.O.D. coverage as scheduled. . Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Hotel policies and procedures and train new managers to ensure compliance.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Perform all department manager performance appraisals according to Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
• Motivate, coach, counsel and discipline all management personnel according to Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.

Qualifications

• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Deep understanding of Luxury guest expectations and 5-star service delivery.
• Previous management experience required.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.