General Manager/ Operating Partner

About Us

We are a fast-growing disaster mitigation company supporting homeowners and businesses after water, fire, mold, and other environmental losses. Our teams operate quickly, safely, and professionally to restore damaged properties and provide exceptional service. As we continue expanding nationwide, we offer strong training, advancement opportunities, and long-term career stability.

Position Summary

The General Manager / Operating Partner is responsible for launching, operating, and scaling the Philadelphia market as a self-sustaining, profitable branch. This role owns the full lifecycle of the business—from lead intake and job acquisition through project execution, customer experience, insurance communication, billing, collections, and profitability.

This is a hands-on operator role, not a desk position. The General Manager is expected to perform field inspections, write and manage mitigation scopes and estimates, oversee on-site mitigation work, and build the local team and referral network while maintaining strong operational discipline, clean job files, and consistent margins.

Success in this role requires an ownership mindset, urgency, accountability, and the ability to execute in the field while building long-term enterprise value.

Key Responsibilities

Market Launch & Business Development

• Launch and build the Philadelphia mitigation operation from the ground up
• Develop and maintain referral relationships with plumbers, adjusters, property managers, and other partners
• Drive lead intake, job acquisition, and conversion from first contact through approval
• Represent the company professionally in the local market and community

Operations & Project Execution

• Perform initial loss inspections and develop accurate mitigation scopes of work
• Write and manage Xactimate estimates and revisions
• Oversee on-site mitigation operations, equipment deployment, monitoring, and job completion
• Ensure all work complies with IICRC guidelines and company SOPs
• Maintain proper documentation and photo standards for every job

Insurance, Billing & File Control

• Manage all communication with customers, adjusters, plumbers, and referral partners
• Negotiate scopes, pricing, and supplements as needed
• Drive jobs through approval, invoicing, and payment
• Maintain clean, complete, and defensible job files
• Ensure timely and accurate billing to insurance carriers and clients

People & Team Building

• Hire, train, and manage mitigation technicians and subcontractors
• Build a reliable, scalable field team as volume grows
• Set expectations, manage performance, and enforce safety and quality standards

Financial & Performance Management

• Control job costs, labor, equipment, and margins
• Track KPIs related to cycle time, profitability, collections, and customer satisfaction
• Build systems and workflows to support scalable growth
• Grow the operation into a profitable, self-sustaining branch

Qualifications

• 5+ years of experience in water mitigation, restoration, or related operations leadership
• Strong working knowledge of IICRC standards and mitigation best practices
• Proficiency in Xactimate and insurance estimating processes
• Proven ability to manage jobs from loss through payment
• Experience hiring and managing field teams
• Strong financial acumen and job-costing discipline
• Valid driver’s license with clean driving record
• Entrepreneurial mindset with comfort building a market from zero

Physical & Work Requirements

• Ability to perform field inspections and on-site mitigation work
• Ability to lift, carry, and deploy equipment as needed
• Ability to work in residential and commercial job site environments
• Willingness to be on-call and respond to emergency losses as required

Benefits

• Competitive compensation based on experience
• Medical, dental, and vision insurance
• Paid time off and holidays
• Growth and long-term leadership opportunities within a national organization

Equal Employment Opportunity (EEO)

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any protected status under federal, state, or local law.

Americans with Disabilities Act (ADA)

This position requires standing, walking, bending, kneeling, lifting, and working in various indoor/outdoor environments. Reasonable accommodations may be made for qualified individuals with disabilities to perform essential job functions.