IT Helpdesk Technician Support 🏆

IT Helpdesk Technician 💰 Salary: £29,000 - 69,000 per year

At Legends Global we are looking for a Support engineer!

🛠️ Our tech stack

Active Directory, Azure, Cloud, Hardware, Support, ITIL, Microsoft 365, Mobile, Network, Security, SharePoint, Windows, Office 365

📝 Rquirements

• Experience in an IT support or helpdesk role.
• Strong troubleshooting and customer service skills.
• Good working knowledge of Microsoft 365, Windows 10/11, and Active Directory (basic administration).
• Experience with hardware support and device builds.
• Familiarity with service desk tools (e.g., SysAid, LANDesk or similar).
• Basic understanding of networking principles.
• Understanding of ITIL-based support processes is desirable.
• Experience supporting event or venue-based environments is a plus.
• Exposure to Azure or cloud platforms is desirable.
• Knowledge of VOIP systems is beneficial.
• Awareness of cybersecurity best practices is advantageous.

👩‍💻👨‍💻 Your responsibilities are

• Provide 1st line support to company users and clients via the IT service desk.
• Log, manage and resolve incidents and service requests within agreed SLAs.
• Escalate complex issues to the Systems Applications Administrator when required.
• Provide on-site support during live exhibitions and events.
• Deliver excellent customer service and maintain clear communication with users.
• Set up and configure laptops, desktops, mobile devices, and peripherals.
• Assist with user account creation, amendments, and leavers processes in Active Directory and M365.
• Support password resets, access requests, and security group updates.
• Support VOIP telephony and smartphone troubleshooting.
• Provide basic support for M365 applications (Outlook, Teams, OneDrive, SharePoint).
• Support business systems including Momentus (Ungerboeck) through troubleshooting and user guidance.
• Assist with maintaining system documentation and knowledge base articles.
• Monitor service desk queues and contribute to continuous service improvement.
• Assist with PC builds and hardware replacements.
• Support patching, updates, and antivirus deployments as directed.
• Assist with backup checks and basic restore testing.
• Escalate infrastructure, server, or network issues appropriately.
• Follow IT security best practices when provisioning or modifying access.
• Assist in enforcing IT policies and acceptable use standards.
• Report suspected security incidents immediately.
• Support and promote Olympia Events sustainability programme (the Grand Plan).
• Demonstrate commitment to Equality, Diversity and Inclusion in all interactions.

View this job and over 500 other transparent jobs with salaries (💰💰💰) & tech stacks (🛠️) on DevITJobs.uk

Category: Support Developer / Engineer

Location address: Quality Court 5-9, London, United Kingdom

Salary: £29,000 - 69,000 per year

Benefits & perks that we offer

Legends Global - More about us and the role

We are Olympia, a renowned venue that goes beyond mere exhibitions and conferences, serving as a catalyst for inspiration and community engagement. Located in a splendid Victorian backdrop, we pride ourselves on exceptional customer service and a commitment to sustainability, community strengthening, and environmental protection.

Our team is undergoing exciting transformations to create a vibrant cultural hub which will feature a new theater, music venue, hotels, and numerous eateries. We value Equality, Diversity, and Inclusion in our workplace and encourage all applicants to bring their unique perspectives to our dedicated team.

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