Helpdesk Specialist

Join to apply for the Helpdesk Specialist role at Space NK

Join to apply for the Helpdesk Specialist role at Space NK

If you love beauty, you’re in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

We are currently recruiting for a Helpdesk Specialist!

We are looking for skilled first line helpdesk specialist who can provide fast and effective support to our head office, remote sites, users and stores. Ideal candidates will have come from a retail background and an understanding of this environment would be advantageous but not essential.

You will be required to keep on top of all incoming helpdesk tickets, allocate accordingly to the correct departments, keep within the SLA requirements, follow up on tickets and help when or where necessary.

You will have a basic understanding of networking, able to diagnose issue(s)with computer desktop hardware, peripherals and perform basic maintenance.

To ensure success as a help desk specialist, you should have a high-level of communication skills and be able to build working relationships internally as well as with 3rd party providers.

Help Desk Specialist Responsibilities

• Respond to client support queries.
• Providing support in person, over the phone, or via remote access.
• Diagnose issues with desktops, hardware, software and peripherals.
• Installing and upgrading hardware and software.
• Updating the knowledge base on the help desk and keeping this up to date where necessary as well as any other documentation that is required.
• Completing support tickets, following up on support tickets to ensure the users are satisfied with the resolution.
• Understanding of till functionality and all hardware relating to them (Chip & PIN units, receipt printers, cash draws, barcode scanners, touchscreen and networking within stores).
• Experience with Meraki, iPhone, iPad and WIFI support.
• Some Mac knowledge
• Be able to work on your own initiative and make a judgement when and where necessary.
• Working a shift pattern for weekend support.
• Some traveling and staying over night for a few days as and when required.
• Have patience, understanding and to be respectful.

Please note that only successful candidates will be contacted.

All applicants must have the right to live and work in the UK.

If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

Space NK are an equal opportunities employer.

How We Will Use Your Information

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period.

If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email.

We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.

Seniority level

• Seniority level

Entry level

Employment type

• Employment type

Full-time

Job function

• Job function

Information Technology

• Industries

Personal Care Product Manufacturing

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Salary: GBP 32000 - 48000 per year