Admin/Receptionist

Job summary

We have an exciting opportunity

available for a Medical Receptionist/Administrator, to join a friendly and welcoming GP Surgery in Twickenham

on a permanent basis.

The working hours are part time hours (22 hours per week): Mondays 1pm until 6.30pm, Tuesdays 1pm until 6.30pm, Wednesdays 1pm until 6.30pm and Thursdays 1pm until 6.30pm.

We do ask that candidates are flexible to cover sickness and holiday where needed.

Previous reception/admin and/or customer services

skills are desirable, training will be provided. Join our happy and dedicated team providing quality care

to a diverse population!

Main duties of the job

• Greeting and booking in or patients for clinics.
• Dealing with patient enquiries efficiently and courteously.
• The receiving and recording of telephone messages taking appropriate action.
• Making appointments on EMIS, by processing appointment requests for

today and/or future appointments.

• Restoring the telephone service in the morning and checking for any messages.
• Dealing with all telephone queries/requests from patients, and acting as liaison

with the Doctors/Nurses as necessary.

• Pulling and filing medical records as

necessary.

• Processing repeat prescriptions and filing for collection within 48 hours.
• Taking home visit requests.
• Processing emails effectively - answering patient requests or directing them to the relevant clinician.
• Processing post and online documentation - saving/sending to the relevant clinician.
• Actioning messages from the clinical team.

About us

Acorn Group Practice is looking to

recruit a committed and enthusiastic Admin/Receptionist to join its team. This

is a fantastic opportunity to join a well-established 2 Partners practice in

Richmond/Twickenham area.

Salary may be negotiable, depending

on skills and experience, and the position will be for 22hours per week.

Details

Date posted

09 July 2026

Pay scheme

Other

Salary

£12.75 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3339-26-0004

Job locations

Acorn Group Practice

29-35 Holly Road

Twickenham

TW1 4EA

United Kingdom

Job description

Job responsibilities

Medical Receptionist duties and

responsibilities

Medical Receptionists perform a variety of duties in order to support

the medical staff and its patients. They are the main liaisons of a medical

facility, interacting with patients and medical staff. They act as mediators in

communication. A Medical Receptionists duties and responsibilities also

include

Answering phones

and forwarding calls to the appropriate party, or taking down messages for

forwarding later

Collecting patient

information and providing it to relevant medical leads

Tracking

availability and preparing patients before their appointments

Informing medical

staff when a patient has arrived or is waiting

Ensuring that each

patient has the proper documentation and sign-in sheets

Handling

correspondence and file transfers

Checking on medical

staff throughout the day

Job description

Job responsibilities

Medical Receptionist duties and

responsibilities

Medical Receptionists perform a variety of duties in order to support

the medical staff and its patients. They are the main liaisons of a medical

facility, interacting with patients and medical staff. They act as mediators in

communication. A Medical Receptionists duties and responsibilities also

include

Answering phones

and forwarding calls to the appropriate party, or taking down messages for

forwarding later

Collecting patient

information and providing it to relevant medical leads

Tracking

availability and preparing patients before their appointments

Informing medical

staff when a patient has arrived or is waiting

Ensuring that each

patient has the proper documentation and sign-in sheets

Handling

correspondence and file transfers

Checking on medical

staff throughout the day

Person Specification

Qualifications

Essential

• Excellent communication skills, verbal and written.
• Ability to negotiate, influence and manage conflict/disputes.
• Time management and ability to delegate.
• Able to work independently and part of a team.
• Competence in use of computer system and Microsoft Package.

Desirable

• EMIS trained.
• Previous experience within a GP Practice.

Person Specification

Qualifications

Essential

• Excellent communication skills, verbal and written.
• Ability to negotiate, influence and manage conflict/disputes.
• Time management and ability to delegate.
• Able to work independently and part of a team.
• Competence in use of computer system and Microsoft Package.

Desirable

• EMIS trained.
• Previous experience within a GP Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website (opens in a new window).

Employer details

Employer name

Acorn Group Practice

Address

Acorn Group Practice

29-35 Holly Road

Twickenham

TW1 4EA

United Kingdom

Employer's website

https://www.theacorngrouppractice.co.uk (Opens in a new tab)

Employer details

Employer name

Acorn Group Practice

Address

Acorn Group Practice

29-35 Holly Road

Twickenham

TW1 4EA

United Kingdom

Employer's website

https://www.theacorngrouppractice.co.uk (Opens in a new tab)