HVAC Service Technician London and Kent, Trane UK Ltd

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HVAC Service Technician London and Kent, Trane UK Ltd

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities.

We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary

The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract.

The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes.

Key Responsibilities

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Use cutting‑edge software and technology, with a variety of hand‑tools, following blueprints or engineering specifications, to diagnose and repair units.
• Generate regular reports on completed invoiced work orders.
• Foster strong relationships with customers through exceptional customer service.
• Communicate with supervisors, regional service managers, senior technicians, and customers on updates to drive continuous improvement.
• Proven experience in a service or field‑based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills with the ability to motivate technicians to deliver customer experiences.
• Analytical thinking and problem‑solving abilities.
• Proficiency in using diagnostic software and the MS Office Suite.

Skills and Capabilities

• Knowledge of the manufacturing industry an advantage.
• People and communication skills with a positive mindset.
• Ability to work with minimal supervision.
• Appropriate skilled‑based certificates with F‑Gas.
• Able to cover standby and call outs on a planned scheduled basis to include weekdays, weekends and bank holidays.
• Proficient in using Microsoft Office Suite.
• UK driver’s licence – a company vehicle will be allocated.
• Right to work status confirmed for country of application.

Benefits

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
• Company van.
• A fast‑paced working environment.
• An excellent working culture and community.
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

Not exhaustive – your manager may add additional tasks, as required to complete the company strategy.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 469272 Trane Technologies is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.

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