Director of Communications & PR

About The Company

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $380 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference.

We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

About The Role

Cleo has done the hard part. The product works. The numbers are real. The mission resonates. The step is to evolve to magnifying our story in the obvious and not so obvious places.

We've built one of the fastest-growing companies in the world -> $300M+ ARR, 500+ people, millions of Americans using Cleo every day. As we enter our next phase of growth, we’re investing intentionally in shaping how the company is understood by investors, media, and the broader tech ecosystems.

We're looking for a PR and communications leader who understands that in fintech, reputation is a growth lever, and that the best PR doesn't look like PR at all.

Someone who can shift our narrative from consumer app coverage to tier-1 investor and business press, build our founder's profile as a voice in AI and fintech, and turn our extraordinary consumer traction into the kind of ambient signal that makes investors come to us.

This role reports directly to the SVP, Marketing and works in partnership with the CEO. While fully remote, the ideal candidate is located in the eastern time zone given our team spans London, New York, and California.

Key Responsibilities

Own Cleo's investor-facing narrative

• Build and execute a PR strategy that shifts Cleo's coverage from consumer reviews to tier-1 business and investor press. Think: Bloomberg, FT, TechCrunch, Forbes, CNBC
• Position Cleo in the same conversation as industry leading companies, and even ahead of them where the story warrants it
• Ensure that when an investor or journalist searches Cleo, they find a compelling, consistent story that reflects our actual scale and ambition

Build founder visibility and thought leadership

• Develop and execute a content and visibility strategy for our CEO across LinkedIn, podcasts, long-form essays, and speaking stages
• Secure appearances on investor and founder-facing platforms. Think along the lines of 20VC, Lenny's Podcast, Money20/20, TechCrunch Disrupt, Sifted Summit
• Help craft shareholder-style letters, category commentary, conviction pieces and other kinds of writing that make a founder a voice in the industry, not just a CEO with a product to sell

Turn consumer traction into investor signal

• Work with Growth and Brand to surface Cleo's user data, financial health impact, and product momentum as proactive press stories
• Build a pipeline of data-led narratives - spending reports, financial health insights, subscriber milestones that generate earned media opportunities

Build and protect Cleo's reputation

• Establish Cleo as a named source for journalists covering AI in fintech, personal finance, and consumer technology - not just when we have news
• Develop crisis communications protocols appropriate for a regulated financial product at our scale
• Build and own proactive relationships with tier-1 journalists

Lead and grow the comms function

• Define the team structure, agency relationships, and tooling needed to execute at this level
• Set clear goals tied to investor inbound quality, media tier, brand awareness among opinion elites, and founder visibility
• Make PR a company-wide habit: work cross-functionally with Growth, Product, Brand, and Leadership to keep the narrative consistent and compounding

What We're Looking For

• 7+ years in PR, communications, or a combination of both, with a track record of building investor and media reputation for a high-growth tech / fintech company is a must have
• Exposure to the US market is necessary for this role, UK and other locations a bonus
• Proven experience taking a company through a significant PR inflection point e.g. a fundraising narrative build, pre-IPO profile, or major category repositioning
• Experience working directly with a founder or CEO to build their personal brand and media presence
• Strong existing relationships with tier-1 business, tech, and fintech journalists
• Ability to translate complex product and financial stories into narratives that land with both consumer and institutional audiences
• Strategic thinker who can set a multi-quarter narrative arc, not just react to news cycles
• Comfortable operating in a high-autonomy environment with limited process and high expectations
• Agency and in-house experience both welcome

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support
• Flexibility. We can't fight for the world's financial health if we're not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We're a globally distributed team. Our US team works fully remotely, but we host virtual socials. This role will also offer the opportunity to travel to the London HQ.

Other Benefits

• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 15 days annual leave a year + 5 additional floating flexible days + public holidays (+ an additional day for every year you spend at Cleo)
• 1 extra day a year for learning and 1 extra day for volunteering
• 401k matching
• Medical Insurance, Dental and Vision care
• Generous Parental Leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• And many more!

Welcoming Everyone

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there's anything we can do to accommodate your specific situation, please let us know.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact.

I confirm I have disclosed if applicable any previous employment with Cleo AI. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Cleo AI may be terminated summarily or I may be dismissed.

By submitting this application, I agree that my personal data will be processed in accordance with Cleo AI's Candidate Privacy Notice