Branch Manager - City Store

Overview

Lead from the front. Make an impact. Grow your career.

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 1000+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

Our City Stores are a unique part of Screwfix - smaller format trade counters with big ambitions and close-knit teams. As a Branch Manager, you will lead a team in in a fast-paced, customer-focused environment, where your leadership sets the tone for everything that happens in-store. With a focus on commerciality and leading from the front, you will prioritise doing the right thing to support your team and customers.

You will take ownership of digital performance, commercial results, and drive local outreach to build trade relationships and community connections

You will foster strong collaboration within your team and across the wider business to share best practice, solve problems, and maximise opportunities.

Responsibilities

What you’ll be doing

• Lead by example – inspire and motivate your team to deliver outstanding customer service whilst engaging and motivating colleagues to provide an outstanding customer experience, balancing speed, quality, and digital convenience.
• Create a great store culture – foster an environment where everyone feels valued, included, and motivated to perform at their best.
• Deliver Results – Take ownership of your store’s Key Performance Indicators, Profit and Loss, driving performance across Customer Service, Operational Priorities, and People to drive results and adapt quickly to changing priorities and peak trading times.
• Collaboration – confidently represent your store during high-profile visits and stay curious about the external market and local trends, feeding back insights that help your store, Area, and the wider business adapt and thrive in a competitive City landscape.
• Make it your own - Support multi-skilling so colleagues can flex between counter, picking, delivery support, and local outreach activities to build trade relationships and community connections.

Qualifications

What we’re looking for

• A proven retail leader with strong commercial success
• Someone who thrives in a dynamic, fast-moving environment
• A confident communicator who leads from the front
• Passionate about putting the customer first in every decision
• A strong people leader who can coach, spot and develop talent and prioritise colleague well-being.

What’s in it for you

• 33 days annual leave (including Bank Holiday allowance)
• 20% discount at Screwfix and B&Q
• Annual Bonus Scheme
• Award-winning pension – up to 14% contribution from Kingfisher
• Discounted health-care and life cover
• Share Save Scheme
• Excellent training and development to help you grow your career

To find out more, please email careers@screwfix.com for any queries!

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Apply now! – Upload your CV and complete your application

Sustainability at Screwfix

We are committed to running our operations sustainably and supporting our customers to make sustainable choices. We want every colleague to feel involved and to champion sustainability in their area, ensuring that sustainability is at the heart of how we work.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com