Salesforce Administrator (Contract position)

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose

The Salesforce Administrator is responsible for the upkeep, configuration and optimal performance of our CRM system, Salesforce. The Salesforce Administrator collaborates with the CRM team, cross-functional teams, stakeholders, and end-users to manage and optimize our Salesforce platform to support operations and enhance its efficiency.

The Salesforce administrator works directly with CRM product owners on installation, upgrade, troubleshooting of issues and providing technical support.

This is a temporary, fixed-term, 10- month contract position.

Key Accountabilities

• Work closely with business resources to directly support and maintain our Salesforce platform.
• Manage user access, profiles, and permissions, ensuring adherence to security protocols.
• Manage Salesforce system settings, including email deliverability, storage limits, and user session settings.
• Maintain data quality and integrity (manage data duplication, implement validation rules, and ensure data cleanup)
• Ensure compliance with relevant regulations and standards.
• Monitor System performance and usage, analyze logs and troubleshoot potential issues with the Salesforce system.
• Prepare for and coordinate Salesforce releases and support and maintenance updates across all platforms managed by the CRM team.
• Develop maintenance plans and implement system updates and patches.
• Provide on-going technical support, handle tickets according to agreed SLAs.
• Act as the liaison between our users, ServiceDesk and the application development teams.
• Prepare and maintain technical documentation in line with system configuration.
• Promote process improvement practices through KPIs and SLAs.

Education and Experience Qualifications

• Salesforce Administrator Certification
• Two (2) to four (4) years of hands-on Salesforce Administration in an enterprise setting or complex use cases.
• Experience with NPSP, Experience Cloud and Marketing Cloud.
• Experience with third party solutions, such as customizable form building tools, data deduplication tools.
• Knowledge of infrastructure technologies such as SaaS platforms management, Active Directory, Microsoft 365, SSL is an asset.
• Excellent problem-solving skills: identify root cause, analyze and collect details, establish facts, and draw valid conclusions.
• Highly motivated with the ability to produce quality work with minimal supervision.
• Excellent team-player, work effectively with others within or outside the organization to accomplish goals.
• Ability to work independently while managing priorities and juggling multiple project streams.

This is a temporary, fixed-term, 10-month contract position.

Compensation

The target hiring range for this position is $70,241.60 to $87,796.80 with a maximum of $105,372.80.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.