Retail Store Sales Representative (12-month contract)

WHO WE ARE

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement.

As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED

We are seeking enthusiastic and customer-focused Retail Store Sales Representatives to join ROM's Retail team. As one of the first points of contact for many visitors, you will help create an exceptional museum experience by delivering outstanding customer service, processing retail transactions, maintaining attractive merchandise displays, and sharing your knowledge of ROM exhibitions and products.

Whether assisting a member with a purchase, helping visitors find their way through the museum, or recommending the perfect gift, you'll play an important role in representing the ROM brand and contributing to a welcoming, engaging shopping experience.

HOW YOU WILL MAKE AN IMPACT

• Deliver exceptional customer service that creates memorable shopping and museum experiences for every visitor.
• Accurately process retail sales using Shopify Point of Sale (POS).
• Promote ROM merchandise, memberships, exhibitions, and special promotions through genuine customer engagement.
• Maintain visually appealing merchandise displays and ensure the store remains clean, organized, and well-stocked.
• Assist with visitor wayfinding by providing information about galleries, exhibitions, and museum amenities.
• Help manage customer flow during peak periods while maintaining a positive, welcoming environment.
• Collaborate with the Retail team to achieve sales, service, and operational goals.

WHAT YOU BRING

• Secondary school diploma or equivalent.
• Up to one year of experience in retail, hospitality, tourism, customer service, or a related public-facing environment.
• Passion for delivering exceptional customer service.
• Positive attitude with the ability to work collaboratively as part of a team.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced environment with large numbers of visitors.
• Experience operating a POS system (Shopify experience is considered an asset).
• Ability to handle customer concerns professionally and courteously.
• Strong attention to detail and accuracy when processing transactions.
• Flexibility to work weekdays, evenings, weekends, holidays, and peak museum periods.
• Fluency in English; additional languages, particularly French, are considered an asset.

WHAT WE OFFER

• Perks: discounts to over 200 attractions through Attractions Ontario.
• Work in one of Canada's leading cultural institutions alongside a passionate and collaborative team.
• And more!

SALARY & TERMS OF EMPLOYMENT

• START DATE: August 2026
• OPEN DATE: July 22, 2026
• CLOSE DATE: August 7, 2026
• STATUS: Part-time Contract
• EMPLOYEE GROUP: OPSEU Local 543
• EXPECTED COMPENSATION: $22.53 - $25.73

SCHEDULE: Up to 24 hours weekly

• PROBATIONARY PERIOD: 420 hours or six (6) months
• LOCATION (onsite): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

We're hiring multiple Retail Store Sales Representatives.

• Initial conversation: A brief Initial Conversation to discuss your interest in the role and ROM and how you can make an impact.
• Invitation-Only Hiring Event: Candidates selected from the Initial Conversation will be invited to attend an exclusive Hiring Event at Royal Ontario Museum in August. During this event, you'll have the opportunity to:
• Meet members of the Retail team.
• Learn more about working at ROM Retail and what to expect in the role.
• Participate in a short behavioural interview and interactive customer service activities designed to showcase your communication and customer service skills.
• Tour the Retail environment and ask questions about the position.
• Complete the interview process in a single visit.
• Meet other candidates interested in joining the ROM Retail team.

The above-listed process may change or vary based on the nature and scope of the position.

• All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.*

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY

At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance.

ADDITIONAL INFORMATION

• ROM does not require Canadian experience. International applicants with equivalent experience are encouraged to apply.
• ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers.
• This posting is for an existing vacancy.

APPLY NOW

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

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