Front Desk Concierge

Welcome to TOULA,

We are on a mission to elevate skincare hospitality and set a new standard of care in medical aesthetics. Our flagship studio location brings together industry-leading aesthetic technology, an authentic approach, and an immersive clinic design to deliver personalized treatment planning and long-term results for our patients.

We specialize in providing technology-driven facials, expert-led injectables and a boutique selection of science-based skincare brands designed to deliver natural-looking results with minimal downtime. We exist at the intersection of aesthetics, innovation, and well-being, with a philosophy rooted in community, prevention, and a commitment to warm hospitality for our guests.

About the Role

We are looking for a polished and passionate Front Desk Concierge to be the welcoming face of TOULA. You’ll be the first point of contact for our guests and play a vital role in shaping their experience from the moment they walk through our doors. This position requires exceptional communication, organization, and a deep appreciation for detail and hospitality.

If you thrive in a high-end, fast-paced environment and have a passion for customer care and aesthetics, we want to meet you.

Key Responsibilities

Guest Experience & Studio Flow

• Greet and welcome guests with professionalism, warmth, and attentiveness
• Manage the daily guest flow to ensure a seamless and positive experience
• Ensure the studio is always immaculate, calm, and reflective of the TOULA brand
• Guide guests through intake, treatment preparation, and check-out with grace and efficiency
• Provide thoughtful product and service recommendations with training and support from our team

Front Desk Operations

• Manage bookings, appointment confirmations, and client communication through Zenoti (or similar booking system)
• Handle client check-ins and check-outs, process payments, and maintain accurate records
• Maintain familiarity with all services, promotions, and skincare products offered
• Monitor inventory of front desk supplies and retail items; assist in restocking and merchandising as needed
• Assist in the coordination of team schedules and appointment flow

Communication & Brand Representation

• Respond promptly and professionally to phone calls, emails, and inquiries
• Support digital communication including appointment reminders and follow-up emails
• Maintain a positive, proactive attitude when resolving scheduling concerns or client questions
• Represent TOULA’s values and visual aesthetic in all in-person and digital interactions

You Have

• 1–2+ years in a luxury hospitality, spa, aesthetic, or customer service setting
• A passion for skincare and wellness; background in medical aesthetics is a plus
• Excellent interpersonal and communication skills
• Confidence managing a digital POS or booking platform (Zenoti or similar is an asset)
• Impeccable attention to detail, organization, and time management
• A calm and friendly demeanor even under pressure
• A team-first attitude and a love of delivering elevated guest experiences
• Professional, polished presentation with alignment to TOULA’s brand

Our Promise to You

• Competitive hourly wage and team performance bonuses
• Staff perks – discounted treatments and product savings
• Ongoing education and mentorship in skincare and hospitality
• A modern, design-forward space to grow your career
• A supportive and respectful team culture focused on excellence

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

TOULA is committed to fostering an inclusive, diverse, and equitable workplace that reflects the communities we serve. We believe that every team member should have the opportunity to build a meaningful and successful career in an environment where they feel valued and supported.

We provide equal employment opportunities to all candidates and employees, regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, or any other protected characteristic.

#facethefuture

Pay: $18.00-$22.00 per hour

Benefits

• Company events

Education

• Bachelor's Degree (required)

Experience

• Hospitality: 2 years (preferred)

Location

• Toronto, ON M5V 2N5 (required)

Work Location: In person