Housekeeping Supervisor

Be Part of Revery Toronto Downtown, Canada’s second Curio Collection by Hilton.

Are you looking for an exciting career opportunity in Hospitality? Join one of Canada’s most successful companies, striving to take your talent to the next level. With 19 hotels currently owned and managed by Easton’s Group of Hotels and 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization.

We strive to provide our valued employees with great benefits, perks, training, and growth opportunities.

Welcome to Revery, Toronto’s first Curio Collection by Hilton. Curio Collection is a global lifestyle brand with one-of-a-kind hotels. With world-class theatre, music, and arts attractions within a short walk, we promise your curiosity will be piqued.

Revery’s Curio Collection by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design with sharp connectivity to the neighbourhood it calls home. Revery is located in Toronto’s Entertainment District with 224 cinematic-themed rooms, multiple event spaces, a French-inspired restaurant, and an all-day lobby bar, adjacent to its box-office-themed reception.

Revery opened in June 2024 and has been building its reputation as an exclusive and sought-after hotel in downtown Toronto, Canada.

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

What we offer

• Employee Social Events
• Discounted Staff Meals
• Hotel Discounts at Hilton
• Health, Vision, and Dental Coverage
• Hilton Training and Development

Revery is looking for someone passionate about working in the Hospitality Industry.

What will you be doing?

JOB OVERVIEW

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

DUTIES AND RESPONSIBILITIES

• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and recommend disciplinary action per company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment to effectively carry out their duties.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
• Inspect storage rooms and Room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Respond to guest complaints and special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Report, turn in, and/or log all lost and found items according to established procedures.

May regularly assist with deep cleaning projects.

Refer to the attached additional job responsibilities and Health & Safety duties and responsibilities.

• May perform all housekeeping duties necessary, including making beds and vacuuming and cleaning.
• May assist with other duties and responsibilities as assigned.
• In carrying out your duties, you will follow all Company and Brand Standards.

QUALIFICATIONS AND REQUIREMENTS

• Minimum: High School Diploma or equivalent. Some college is an asset.
• 1-2 years of housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.
• OTHER:
• Communication skills are utilized for a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used occasionally.
• May be required to work nights, weekends, and/or holidays.

PHYSICAL DEMANDS

• This job requires the ability to perform the following:
• Carrying, pushing, or pulling, lifting items weighing up to 50 pounds.
• Remain stationary for extended periods.
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility.
• Frequently bending, stooping, and kneeling