Job Overview

Job Title: Remote Front Desk Specialist

Location: Toronto, Canada

Employment Type: FULL-TIME/ Part-Time

IT Niche is a leading provider of end-to-end web design, web development, SEO, and digital marketing services. We specialise in creating responsive, user-focused websites and performance-driven digital strategies that help businesses strengthen their online presence and achieve measurable growth.

Our approach combines technical expertise with practical marketing insights to deliver cost-effective, goal-oriented solutions.

We are seeking a highly organised and professional Remote Front Desk Specialist to join our team. As the first point of contact for our company, you will play a crucial role in shaping the client experience and ensuring smooth day-to-day operations. The ideal candidate will be an exceptional communicator with a proactive attitude and the ability to manage administrative tasks efficiently in a remote setting.

Responsibilities

Serve as the primary point of contact for new and existing clients, handling enquiries via email and phone with the utmost professionalism.

Manage and coordinate digital calendars, scheduling appointments, client consultations, and internal team meetings.

Provide comprehensive administrative support to our web design, SEO, and digital marketing teams.

Maintain and organise company documentation, client records, and other digital files in a systematic manner.

Direct enquiries and communications to the appropriate team members to ensure prompt resolution.

Assist in the client onboarding process by gathering necessary information and preparing introductory materials.

Perform general administrative duties as required to support the operational efficiency of the business.

Qualifications

Proven experience in a front desk, virtual assistant, or administrative support role.

Exceptional verbal and written communication skills, with a keen eye for detail.

Strong organisational and time-management abilities, with a proven capacity to handle multiple tasks simultaneously.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and/or Google Workspace.

A self-starter with the discipline to work effectively and independently in a remote environment.

A customer-focused mindset with a consistently professional and positive demeanour.

Familiarity with the digital marketing or web development industry is considered an asset.

Experience with CRM software or project management tools would be an advantage.