Sales Team Lead

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the job

Leverage your expertise in digital marketing, online media, and AI alongside strong analytical and communication skills to drive growth for new and established businesses. By utilizing influence and relationship-building, you will predict decision-making patterns, identify the core business requirements of key accounts, and demonstrate how our product suite facilitates expansion.

We empower clients to scale through account performance optimization and increased investment. In this leadership role, you will be accountable for the professional development and growth of Sales Executives supporting our AI Platform client within the digital advertising sector.

Successfully inspire your team to meet business targets while prioritizing client-centric solutions. You will achieve this by coaching high-performing individuals and facilitating engagement with senior agency stakeholders. Your responsibilities include executing strategic initiatives to enhance agency business while applying problem-solving and objection-handling expertise in a dynamic, high-performance setting.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Drive expansion, interaction, and customer fulfillment across a diverse portfolio of mid-market corporate accounts.
• Oversee the sales unit to ensure improved same-store performance, client gratification, and optimized portfolio vitality.
• Mentor and guide sales personnel to facilitate effective engagement with B2B stakeholders while establishing and sustaining a robust long-range agency planning framework.
• Develop and deliver weekly, monthly, and quarterly strategic performance assessments to key client decision-makers.
• Collaborate with learning and development departments to champion the continuous professional evolution and career advancement of your team.

Job Requirements

• Minimum of 2 years in professional sales roles within the AI, advertising, or technology sectors, demonstrating a history of market expansion and general management capabilities.
• Proven track record of at least 2 years in a leadership capacity, focusing on team development through active coaching and mentorship.
• Demonstrated ability to architect innovative strategies that cultivate and sustain high-value client accounts and long-term partnerships.
• Sales Leadership: Proficient in identifying and securing enduring business opportunities, managing complex deal cycles, and overseeing pipeline growth both individually and via team guidance.
• Business Leadership: Strong commercial and strategic mindset with the capacity to execute cohesive business plans that balance immediate targets with sustainable, long-range objectives.
• People Leadership: Exceptional interpersonal skills with the ability to attract top talent and navigate matrixed organizations through collaboration and inspiration. Adept at leading diverse teams in multicultural settings.
• Advanced analytical aptitude to evaluate performance metrics, derive actionable business insights, and mobilize resources to capitalize on growth opportunities.
• Prior experience overseeing contact center sales operations and proficiency with Salesforce CRM systems is highly regarded.

What We Offer

• Full-time onsite in Downtown Toronto
• Sales bonus accelerators (overachievement multipliers)
• Pay increase after milestone periods
• Referral Program Incentives
• Work from Office Premium
• Monthly/quarterly incentive contests
• Leaderboards and gamification (weekly rankings)
• Public recognition (Townhalls, Sales Days)
• Medical and Dental insurance benefits inclusive to the immediate family
• Employee Family Assistance Programs
• Tuition Reimbursement
• Rewards & Recognition programs
• Exposure to cutting-edge AI advertising solutions
• Continuous skill development and certifications. Specific sales training
• Clear career growth opportunities supported by coaches and a motivating team environment
• Gym membership discounts
• You’ll be based in Downtown Toronto, 5 mins from Union Station, a vibrant innovation hub where top global companies and international talent come together to create, grow, and lead

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.
• Full-time onsite presence required (5 days weekly), including a comprehensive 2-week training.

Location

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton, 250 University Avenue Toronto, or The Well, Downtown Toronto

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.

Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.