Workplace Technology Manager (Toronto)

About The Role

Technical Services builds the Shopify that runs Shopify by designing, building, and operating the internal systems that connect and power the business. As a Manager of the Technical Services team, you'll be at the heart of architecting, implementing, and supporting the critical infrastructure that powers Shopify’s office spaces.

Your role encompasses the full spectrum of our internal technology ecosystem - from maintaining reliable network infrastructure that connects our Shopify Spaces to troubleshooting AV systems that enable seamless collaboration.

Your day-to-day will be dynamic and ever-changing as you lead the team that provides technical infrastructure and support on-site, remotely and at events. You'll proactively prevent, detect, and respond to both network performance issues and AV system challenges while creating and maintaining documentation for the wide array of interconnected systems and software that power our internal operations.

Beyond day-to-day support, you'll contribute to ongoing projects that build and enhance the integrated AV and network infrastructure in new Shopify spaces. We're looking for someone who's passionate about technology, has people leadership experience, and thrives in a collaborative environment where you'll power Shopify with solutions both commercially available and internally developed.

Check out how we delivered connectivity for 27,000+ devices at Shopify Summit

Key Responsibilities

• Proven people leadership - you build and set a high quality bar for your team.
• Ensure operational excellence of the systems and critical functions your team is responsible for.
• Partner closely with IT, Real Estate, and other stakeholder teams to align on priorities and roadmaps.
• Demonstrated vendor management experience. You should be a strong advocate for Shopify, and push them to align with what will help us succeed.
• Experience in supporting company-sponsored internal and external events of varying size
• Manage project deliverables and prioritize tasks across project phases.
• Standardize the in-office and virtual collaboration experience: define room standards, manage AV/Network lifecycle and monitoring/alerts.
• Monitor network health using advanced telemetry and create insightful dashboards.
• Support Shopify-sponsored internal and external events alongside your team
• Deploy, test, and maintain AV & network infrastructure both remotely and on-site.
• Automate workflows using tools like Ansible, NetBox, and Git/GitHub Actions.
• Tackle network issues with creative problem-solving and offer top-notch user support.
• Conduct performance analysis and quality control through rigorous testing.
• Stay at the technological frontier, continuously exploring new workplace technology advancements.

Qualifications

• Experience with tools like Google Workspace and Google Meet.
• Strong knowledge of video streaming technologies and signal flows.
• Knowledge of industry standards, manufacturers, and technologies used in office.
• Experience designing and operating enterprise-level networks.
• Mastery of networking protocols and services: IPv4/IPv6, TCP/UDP, OSPF, BGP, and VRFs.
• Skilled in network automation using Ansible and infrastructure-as-code with Terraform.
• Ability to produce high-quality technical documentation and collaborate across teams.
• Willingness to travel globally up to 20% of the time and work from the Toronto office three days per week when not traveling.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.