Customer Service and Logistics Coordinator

Glad to meet you. We are Taste of Nature Foods Inc. (TONFI), working hard to bring healthy snacks to the masses. Proudly Canadian, our company has blossomed over the last 30 years developing healthy snacks for our primary brand, Taste of Nature, sold in over thirty countries around the globe, as well as our significant private label and contract manufacturing businesses.

We are rapidly growing across all segments and were recently recognized by The Globe and Mail as one of Canada’s Top Growing Companies 2024, certified as a Great Place to Work®, and named one of Canada’s Best Managed Companies — this is an exciting time for Taste of Nature Foods Inc.!

We’re looking to enhance our team by welcoming a new Customer Service and Logistics Coordinator to the Customer Service & Logistics Team. Reporting to the Customer Service Manager, the Customer Service & Logistics Coordinator is responsible for managing the end-to-end order fulfillment process. This role provides support to the customer service team across all aspects of the business.

The coordinator will act as a key liaison between customers, the warehouse, procurement, production, scheduling, quality assurance, and suppliers for all order and transportation-related activities.

Key responsibilities include coordinating the delivery of finished goods and third-party transfers with carriers, ensuring customer satisfaction, and maintaining accurate incident logs as needed. Additionally, the coordinator may be called upon to lead or support special projects and initiatives that align with Taste of Nature Foods Inc.’s overall business strategy and performance goals.

The role

• Oversee the full order management cycle (entry to shipping) ensuring all Taste of Nature processes and policies are being followed.
• Manage international orders: Processes and coordinates all shipments of customer orders internationally including customs, import, shipment, and certification documentation.
• Receives processes and verify the accuracy of international orders from customers utilizing the organization’s internal ERP systems (Sage X3) and customer purchase orders.
• Works closely with International Sales Director to ensure all customer expectations and requirements are understood/meet.
• Coordinate all inbound and outbound shipments with suppliers and carriers.
• Complete all outbound paperwork for domestic, US, and international shipments.
• Prepares additional export documentation (Manufacturer’s Declaration, Ecocert, Trade Cert etc.)
• Ensure all shipments are invoiced and posted when shipments leave the warehouse on a daily basis.
• Month End – Ensures a clean cut off at month end in regard to invoiced shipments and any returns – no open issues.
• Work cross functionally with the business to ensure accurate and efficient administration of purchase orders using Sage X3.
• Cross functional communication with QA team on product readiness and release for shipment.
• Manage and investigate shipping errors, noncompliance fines, late orders, etc.
• Use Sage X3 to maintain customer master files and ensure data integrity.
• Identify and implement strategies to improve quality of service, productivity, and profitability.
• CHEP pallet management
• Manage EDI provider – First point of contact.

The Perfect Fit

Medium-sized companies thrill you because you know your work makes a massive impact. You are an initiative-taker with independence and plenty of energy. You have an innovative and enterprising spirit. You love being part of a team and seeing it achieve greater heights because of your input and guidance. You thrive on reaching goals, through execution, organization, and time management.

You are enthusiastic about the food we eat, and you desperately want to play a role in the next wave of products that will make our snacking better.

You offer

• Education: Post Secondary Education preferred; however, a strong combination of experience and education is considered.
• Previous Work Experience: Minimum of 2 years’ customer service or logistics experience, with a consumer-packaged goods company. Mathematical skills required.
• The ability to think strategically and proactively is crucial, as well as being able to excel in a fast paced, high-pressure environment.
• Superior problem-solving skills – must be resourceful and creative with solutions
• Ability to handle multiple projects simultaneously with impeccable organizational and time management skills
• Strong communication skills, both oral and written with the ability to work with several internal and external customers.
• Team player and the ability to work independently with a high interest in ensuring excellent customer service levels.
• Strong computer skills, especially in Microsoft Office and Excel. Ability to learn ERP systems e.g. Sage (an asset)
• International shipping experience (an asset)

Our Commitment to Diversity and Accessibility

Accommodation & Accessibility

Taste of Nature Foods Inc. is committed to providing an inclusive, barrier-free recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know, and we will work with you to meet your needs.

Diversity, Equity & Inclusion

We are an equal opportunity employer and value diversity in our workforce. We welcome applications from all qualified individuals, including those who identify as women, Indigenous peoples, members of visible minorities, persons with disabilities, and members of the 2SLGBTQIA+ community. We are committed to creating an inclusive and respectful workplace for everyone.

Schedule: Monday to Friday

Work Location: Markham, ON

Pay: CA$55,000.00 - CA$65,000.00 per year

Benefits

• Casual dress
• Dental care
• Extended health care
• On-site parking