IT Support Technician

Are you looking to further your career in IT? We have a fantastic opportunity for an experienced individual to join the team as an 'IT Support Technician' based in our urbanbubble head office in Manchester City Centre.

It's an exciting time for urbanbubble, as we embark on a large scale digital transformation project. If you are someone who loves promoting the efficient and innovative use of technology, and has a willingness to learn new systems as the company evolves, this may be the role for you!

What do we offer?

• Salary between £26,000 - £30,000
• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do?

• Be accountable for managing the first- and second-line support queue
• Provide first and second line support for all colleagues via phone, email, remote capability or face-to-face
• Ensure accurate records are kept on actions taken within the ticket management system.
• Compliance with associated policies, processes, and procedures
• Advanced Support of MS Office Applications, such as Intune, Microsoft Defender, and Azure.
• Support Audio Visual / Meeting Room Technology.
• Manage escalated tickets from other team members.
• Support business growth with system expertise and helpdesk support to ensure new business initiatives.
• Manage Service desk processes such as leavers, new starters, and movers.
• Participating in deployment and implementation of IT projects

What we are looking for?

Technical skills required

• Windows 10/11
• Strong Microsoft Stack- Office 365, InTune, Exchange Online, Teams, Sharepoint
• Active Directory/Azure Active Directory
• Windows Defender
• Bitlocker
• Basic Networking LAN/WAN, DHCP/DNS
• PowerShell scripting

What else?

• Innovative with an ability to comprehend and work effectively on technical issues.
• Great energy and resilience with ability to prosper in fast-paced environment.
• Good focus on quality of output and attention to detail
• Professional and Customer Focus (mainly internal customers)
• Respects Confidentiality of Data
• Self-motivated and positive individual with 'can-do’ attitude

Desirable

• Knowledge or exposure of ITIL.

We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing.

We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say – interested?

Apply now to join a fantastic organisation that truly believes that our people should be at the heart of all our decisions.

urbanbubble requires people who are professional, hardworking, innovative, and passionate; who are effective in their roles, and who truly engage with the customer.

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.

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