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Express Solicitors
Job Title: IT Technician
Location: Sharston, Manchester M22 4SN
Salary: Up to £30,000 per annum, dependent on experience
Job type: Full Time, Permanent
Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease.
We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK.
Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector.
Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage.
The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues.
Person Specification: * A minimum of 12 months experience working within IT Support. * Knowledge of Windows based operating systems and troubleshooting common problems. * Understanding of network infrastructure and technology. * Understanding of computer hardware and peripherals. * Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines. * Ability to prioritise work received via telephone, email and helpdesk based on business or user impact. * Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times. * Excellent organisation and time management skills . * Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver. * Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage * Experience of IP telephone systems e.g. Ringcentral is desirable * Experience of working in the legal industry is advantageous
Salary & Hours: * Salary of up to £30,000, dependent on experience * The working hours are 9:30am to 6:30pm Monday-Thursday and 9:30am to 6pm Friday.
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
Please click APPLY to be redirected to our website to complete your application.
Candidates with the relevant experience or job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role
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