Junior Service Desk Engineer

Junior Desktop Support Engineer

Location: Onsite - London

Package: Negotiable + Benefits

The day to day

We will start you on your career journey slow and steadily, your main focus to begin with would be own and manage hardware orders and collections Being a self-starter who is able to multitask whilst learning on the job you will handle many requests to ensure timely delivery of hardware and prompt collections from leavers.

The opportunity would suit someone looking to build a career in IT but doesn’t know which direction of IT they would like to work in. You will be expected to grow into a support role over time with the rest of the team helping you along the way.

This is an onsite opportunity so you will be required to work primarily out of our London head office with the potential to visit and provide support for the other London sites.

We are looking for someone who can deliver the WOW factor to our teammates, everything we do should be with the teammate in mind and nothing short of excellent should be expected.

Supporting a small team of End User Computing engineers who provide 2nd and 3rd line support including project delivery, whilst providing ‘an escalation point’ to existing offshore service desk.

Role Summary

• Manage the ordering, issuing, and collection of hardware and IT equipment.
• Carry out daily checks to ensure systems and services are operating as expected, and report any issues identified.
• Create, maintain, and update technical and process documentation.
• Support new teammates with the setup and configuration of endpoints and required equipment.
• Provide desktop support to assist teammates with hardware and software issues.
• Work closely with the Service Desk to log, escalate, and resolve incidents and service requests.
• Apply analytical and problem‑solving skills to diagnose issues and identify effective solutions.

About you

• Excellent communication and interpersonal skills, with a strong customer‑focused approach.
• Highly motivated and willing to learn quickly in a fast‑paced environment.
• Ability to work effectively both independently and as part of a wider team, with good workload management skills.
• Capable of prioritising and delivering tasks in a high‑pressure environment.
• Demonstrates a keen interest in IT and is motivated to build a long‑term career in the field.
• A self‑starter with a proactive and adaptable approach to work.

The rewards

• A negotiable basic salary and all the normal benefits you’d expect (Holiday, company pension etc.)
• A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staff
• An environment built around supporting and developing our staff with funding available for relevant professional qualifications.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Salary: GBP 25000 - 32000 per year