Inside Sales Representative

Location

Trafford Park, Manchester

Reporting To

General Manager

Role Overview

We are seeking a highly motivated and customer-focused Internal Sales Executive to join our fast-paced MRO supplies business based in Trafford Park, Manchester. This role is critical to supporting sales growth, managing a high volume of enquiries, and delivering outstanding service in a busy, commercially driven environment.

This position requires a minimum of 5 years’ experience within a fast-paced MRO (Maintenance, Repair & Operations) environment, alongside strong system and data management skills including Sage, Salesforce, and Excel.

Key Responsibilities

• Manage high volumes of inbound sales enquiries via phone, email, and CRM
• Prepare, track, and follow up quotations to maximise conversion rates
• Proactively upsell and cross-sell across a broad MRO product range
• Process orders accurately using Sage (ERP system)
• Maintain pipeline and customer data in Salesforce CRM
• Track orders and communicate proactively with customers
• Use Excel for sales reporting, margin analysis, and customer insights
• Support external sales team and re-engage dormant accounts
• Collaborate with purchasing, warehouse, and logistics teams

Key Skills & Experience

• Minimum 5 years’ experience in a fast-paced MRO / industrial supplies environment
• Proven internal sales or sales support experience
• Strong working knowledge of Sage, Salesforce CRM, and Microsoft Excel
• Excellent communication and organisational skills
• Ability to manage high volumes of enquiries under pressure
• Strong commercial awareness and attention to detail

Personal Attributes

• Highly organised and detail-oriented
• Results-driven and proactive
• Comfortable working in a fast-paced environment
• Team player with a customer-first mindset
• Quick learner and adaptable

What We Offer

• Competitive salary
• Career progression opportunities
• Ongoing training and development
• Fast-paced, supportive team environment
• Trafford Park location with excellent transport links