Operations & Facilities Manager

Job Overview

Cornerstone United Reformed Church is seeking an organised, proactive and peoplefocused Operations & Facilities Manager to oversee the day-to-day management of our buildings and facilities.

This varied and rewarding role combines facilities management, administration, customer service and lettings management. The successful candidate will be responsible for ensuring our premises are safe, welcoming and well-maintained whilst managing the complete lettings process, from enquiry and booking through to contracts, invoicing and customer relationships.

Working closely with church staff, volunteers, elders, trustees, hirers and community partners, the Operations & Facilities Manager will play a key role in ensuring our buildings effectively support worship, mission and community engagement while generating sustainable income through room hire and lettings.

The role requires regular travel between church sites, meetings with contractors and suppliers, occasional off-site purchases and attendance at external meetings. A full UK driving licence and access to a vehicle for work purposes are therefore essential.

Key responsibilities

• Booking Management: Manage the complete lettings process from initial enquiry through to booking completion.
• Site Visits: Conduct site visits with prospective hirers.
• Contracts: Prepare, issue and administer lettings agreements and contracts in collaboration with church Elders.
• Scheduling: Manage booking systems, room allocations and scheduling.
• Invoicing: Raise invoices and monitor payments alongside Finance team.
• Relationship Building: Maintain positive relationships with existing hirers and those making single bookings.
• Health & Safety: Ensure hirers comply with safeguarding, health and safety and insurance requirements reporting to property & lettings team.
• Facility Setup: Support the setup of facilities for church services, events & lettings where required and ensure site is opened up and secured for one-off bookings.
• Property Maintenance: Manage external contractors and service providers to ensure quality, compliance and value for money. Undertake maintenance tasks and repairs to the buildings and grounds as necessary.
• Promotion & Advertising: Promote Cornerstone's facilities and identify opportunities to increase building usage.
• Analysis and reporting: Produce regular reports on lettings activity, occupancy and income.
• Building Improvement: Identify opportunities to improve building’s accessibility and sustainability.
• Cornerstone 2030: Contribute to projects which enhance Cornerstone's facilities and support the church's wider vision.
• Leadership support: Support the church elders and trustees in other duties as required.

Ideal candidate

Essential

• Full UK driving license & access to a vehicle that can be used for work purposes.
• Willingness to travel locally as required to support the operation and maintenance of church facilities.
• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to manage tasks simultaneously.
• Empathetic to the mission and values of Cornerstone United Reformed Church and the wider United Reformed Church.
• Ability to build trust and strong working relationships with diverse groups of people.
• Proficiency with office software like Google Workspace and familiarity with digital communication platforms.
• Experience coordinating bookings, schedules or customer enquiries.
• Flexibility and willingness to adapt to changing priorities and work patterns and learn new skills.

Desirable

• Experience in administration, facilities management, venue management, hospitality, customer service or a similar operational role.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits

• Casual dress
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Free parking
• On-site parking
• Paid volunteer time
• Work from home

Work Location: In person