Office Administration/Receptionist

Front Desk Receptionist Employment Type: Full-Time Working Days & Hours: Monday-Friday, 8:30 AM to4:30 PM (with weekend and evening flexibility when required) The Elizabeth School of London (ESL) is a higher education provider committed to offering relevant, high-quality programmes on campuses across six major cities including London, Birmingham, Leeds, Leicester, Manchester, and Northampton.

With an inclusive approach to the recruitment of students, we provide one-to-one academic and career guidance with the purpose of widening access to higher education among groups currently under- represented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve.

Role of Front Desk Receptionist The receptionist serves as the first point of contact for students, staff, and visitors at the university's main reception area. The receptionist provides exceptional customer service, handles inquiries, and ensures efficient operations of the front desk. Provide a friendly, professional, and positive first impression of the university.

Answer inquiries and provide accurate information regarding university services, facilities, and campus events. Handle phone calls, transferring calls to the appropriate individuals or departments. Manage Front Desk Operations: Maintain a clean and organised reception area. Manage the reception schedule, ensuring adequate coverage during business hours.

Assist in various administrative tasks, including filing, photocopying, scanning, and data entry. Provide administrative support during university events and meetings. Ensure compliance with health and safety regulations at the front desk area. Collaborate with other university staff to ensure smooth operations and effective communication. Participate in staff meetings and training sessions as required.

High school diploma or equivalent; additional education or certification in office administration is a plus. Proven experience as a receptionist or in a customer service role. Proficient in using office software (e.g., Microsoft Office Suite) and telephone systems. Knowledge of university policies, services, or campus layout is an advantage. Flexibility to work occasional evenings or weekends, as required.

Annual leave (7.2 weeks) Workplace pension scheme. Company Sick Policy. Statutory maternity/paternity pays. Career development opportunities Training and self-development opportunities. Gym membership discounts Retail discount schemes Cinema discounts Grocery discounts Cycle to work Financial wellbeing – personal debt advise. Financial wellbeing education

Salary: GBP 28800 - 43200 per year