Customer Service Manager

Are you a customer focussed Customer Service Manager looking for an exciting new opportunity?

Hesketh James are currently looking to recruit a Customer Service Manager for a highly regarded operator with an exceptional reputation for delivering some of the most impressive workspaces across the UK.

Their buildings are home to both fledgling and more mature businesses, providing dynamic and inspirational workspaces to meet all business needs, alongside the highest levels of customer service for their prestigious clients.

The role

The role of Customer Service Manager is to deliver a compliant, customer focussed operation where exceptional customer service and guest experience is at the heart of everything you do. You will be responsible for building relationships with the local community and developing an innovative events calendar that engages stakeholders.

Required skills

• Previous management experience within workspace operations.
• Financial acumen and budget management.
• Experience in leading projects on time to deliver outstanding client experiences.
• High level of commercial acumen
• Excellent account management skills
• A proactive problem solver, who can think quickly and make decisions when problems arise.
• Excellent communication skills and the ability to communicate with a range of stakeholders.

The package

In addition to a basic salary of £35,000 per annum, you will receive a performance bonus, 25 days annual leave, additional day off for birthday, wellness day, company benefits and amazing opportunities to grow and develop your career with this market leading business.

To apply for this vacancy, please forward your CV, ideally in word format.

If this vacancy isn’t quite what you are looking for, please visit our website for further opportunities www.heskethjames.co.uk